Internet Service Providers (ISPs) can choose to block access from your account if you fail to make payment or otherwise violate the provider's Terms of Service. Make sure you've installed the latest firmware and see the documentation for your router. If your Internet connectivity issues started after a Windows update was installed, restoring Windows back to a previous point before the Windows update was installed often fixes the issue. All Rights Reserved. To see which version of Windows 10 your device is currently running, select the Start button, then select Settings > System > About. This problem can be with the website itself (unlikely if the same problem occurs on multiple websites), with your Internet service provider, or on your network (for example, a problem with your router). Select Unnamed Network, select Connect, and then type the network information. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a 5 GHz network, try connecting to the other network. If you can visit other websites just fine, it's likely that the problem is with the website you're trying to visit, and you'll have to wait for them to fix things on their end. If you are experiencing problems with a variety of websites, they may be caused by your modem or router. Type cmd in the search box, right-click cmd in the list, select Run as administrator, and then select Yes. How to update a Microsoft Windows computer. Type cmd in the search box, right-click cmd in the list, select Run as administrator, and then select Yes. © 1996-2020 Ziff Davis, LLC. If the splitter looks suspect (i.e., rusty or dirty), try replacing it—or, if you don't need to split the signal, try getting rid of it altogether, as cheap splitters can degrade signal strength. Start typing cmd and right-click Command Prompt in the list. Viruses and worms also may disable or block a computer's network interfaces from functioning properly. Some Windows updates can cause issues with other software on the computer, or even cause problems with Internet connectivity. If you have not reset your router yet, turn off your computer and unplug the power cord from the router. At the command prompt, type ipconfig /all. Swipe in from the right edge of the screen, and then select Settings. Occasionally, these servers can have problems, making it difficult to visit websites using their friendly domain names (like PCMag.com). Move closer to the router or access point if you can. Wi-Fi networks with encryption options like WPA or WEP turned on require computers to use matching security keys when connecting. There may be additional troubleshooting steps you can try, depending on which symptoms you're having. If the lights indicate that either devices are experiencing a problem, try unplugging them and plugging them back in. Type cmd in the search box and right-click cmd in the list. If you can't connect to the network on any device, continue to the next step. Troubleshoot all Firewalls . Check to see if your Wi-Fi network uses Media Access Control (MAC) address filtering for security. If system files in the Windows operating system become corrupted, it can sometimes cause Internet connectivity issues. If your PC can't connect to the internet, you'll need to download a driver on a different PC and save it to a USB flash drive so you can install the driver on your PC. Whitson Gordon is a writer, gamer, and tech nerd who has been building PCs for 10 years. Select the Start  button, start typing Device Manager, and then select it in the list. You may want to get a new modem, router, or network card to see if any of those devices are causing the problem. If you lost your network connection immediately after upgrading or updating Windows 10, it's possible that the current driver for your network adapter was designed for a previous version of Windows. (However, restarting a flaky router can solve lots of problems.). Reply from 192.168.1.1: bytes=32 time=5ms TTL=64 Your ISP (Internet service provider) may be a good resource to check with if your computer is still experiencing an unstable Internet connection. Firewall software running on most computers is intended to prevent unwanted network traffic from disrupting its operation. Before uninstalling, make sure you have drivers available as a backup. The problem could be caused by a virus or some sort of malware or an issue with a specific browser. Bear in mind that it may take your modem a few minutes to reconnect to your Internet service provider. Check the documentation for your modem and/or router to diagnose what these lights are telling you. Consider using it if the steps above don’t help to get you connected. Look for the Internet connectivity indicator light on the front of the modem. Both should have a few LED status indicators—if none of them are lit up, then the modem or router is probably unplugged or powered down. Take a look at the router. If this tool says the website is down for everyone, the problem is on the website’s end. Wait at least 30 seconds or so. Look in the Wireless Network section. Expand Network adapters, and locate the network adapter for your device. If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. Wie suche ich den Schlüssel für mein Wireless-Netzwerk für Windows 7? Connection problems can be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider (ISP). When a modem overheats, it can cause the Internet connection to be unstable. Before assuming your internet connection is faulty, try visiting several popular Web sites rather than just one. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling. Datei- und Druckerfreigabe einrichten und Lösen von Problemen, Einrichten der gemeinsamen Nutzung von Dateien und Druckern in Windows 8 (8.1), Datei- und Druckerfreigabeprobleme unter Windows 8 (8.1), Wireless-Netzwerk unter Windows 7 – Bedienungs- und Fehlerbehebungshandbuch für Privatnutzer, Microsoft Artikel: Warum ist meine Internetverbindung so langsam? Ultimately, most connection problems you’ll run into are probably someone else’s problem – you can’t necessarily solve them yourself. This newsletter may contain advertising, deals, or affiliate links. Network reset removes any network adapters you have installed and the settings for them. This can help solve connection problems you might have after upgrading from a previous version of Windows to Windows 10. This is because the problem isn't with your connection to the router but with your router's connection to your ISP. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults. This troubleshooter will disable and re-enable the adapter, and try some other common repairs. If the web server sometimes takes a much longer amount of time to respond to some of your other packets, this can also indicate a network problem. Check to see if that fixes your connection problem. For example, plug this address into your web browser’s address bar to visit Google directly: If the IP address method works but you still can’t access google.com, it’s a problem with your DNS servers. If you had to remove the battery from the modem, put it back in. Plug your router back into the power source. If you're using an older 802.11b or 802.11g router, you may want to consider upgrading to a newer, more powerful one, especially if you have multiple computers, smartphones, and other devices vying for bandwidth. If you’re experiencing issues accessing websites and ping seems to be working properly, it’s possible that one (or more) websites are experiencing problems on their end. Cope with Computer Glitches. Select the Start  button > Settings > Network & Internet > Status.Open Network & Internet Status settings. Bitte versuchen Sie es später erneut. Here's how to run networking commands in a command prompt: Select the Start  button, start typing cmd, right-click Command Prompt in the list, select Run as Administrator, and then select Yes. Internet connection problems can be frustrating. Sign in with your user name and password, then make sure an option labeled Enable SSID Broadcast, Wireless SSID broadcast, or something similar is turned on. What Kind of Screen Protector Should I Get for My Phone? Firmware is the low-level embedded software that runs your modem, router, and other network hardware. Microsoft Artikel: Fehlermeldung "Internet Explorer kann die Webseite nicht anzeigen", Sichern des Wireless-Netzwerks für Windows 8 (8.1). If you can connect to the internet using an Ethernet cable, it confirms the connection problem is due to the Wi-Fi router. Consider this approach if your network connection stopped working properly after a recent update.

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