If you are able to sign in and access your account, please contact us! I have multiple payments on my account but I cannot access the service! I need to deactivate two-factor authentication in order to regain access to my Ubisoft account. When you sign up for Ubisoft+, we send an authorisation request to your financial institution to ensure the payment method is valid (as in, has a valid number, and has not been reported lost or stolen). It is an important step to protect our customers. If you need help with any of these suggestions, follow along with our browser troubleshooting! Contact an account specialist by selecting the issue below that is blocking access to your account. What are the requirements to participate in cross-play or cross-progression? If you want to make changes to your linked external accounts, follow along with our linking and unlinking guides. Below, you'll find an example of what your linked external accounts will look like on the Account Management site. Please keep this in mind when establishing the initial account links on your profile. What should I know about linking a new account? Additionally, if you are having trouble signing into your Ubisoft account on one of our sites, please try clearing your cookies and cache, utilizing an incognito or private browsing window, or using a different browser altogether. Locate and double click the file named ACBrotherhood.ini (it should open in Notepad). What is cross-progression? If you do not have a Ubisoft account, you can create one. Have you lost access to your Ubisoft account? Accessing multiplayer maps Additional maps from DLC packs 1, 2 and 4 can be found when creating a multiplayer session. To see more FAQs results, please refine your search criteria. These charges are payments that cannot be processed, meaning that your payment for this month cannot be taken. If you are playing a cross-play supported game on PlayStation, you’ll now be able to connect online and play with your friends who play the same game on Xbox, PC, or any other supported platform the game is available on. Minimum requirements Operating System Windows 7Processor Intel Pentium 4 @ 3 GHz or AMD Athlon XP 3000+ or betterRAM 2 GBVideo card 256 MB DirectX 9.0c–compliant card with Shader Model 3.0 or betterDirectX DirectX 9.0cHard Drive 8 GB available storageSound card DirectX 9.0c–compliant sound cardDVD-ROM 8x DVD-ROM drivePeripherals Windows-compliant keyboard and mouseInternet connection Broadband Internet connection with 128 kbps upstream or faster Recommended requirements Operating System Windows 7Processor Intel Core 2 Duo or AMD Athlon 64 X2 or betterRAM 4 GBVideo card 512 MB DirectX 9.0c–compliant card with Shader Model 3.0 or betterDirectX DirectX 9.0cHard Drive 8 GB available storageSound card DirectX 9.0c–compliant sound cardDVD-ROM 8x DVD-ROM drivePeripherals Windows-compliant keyboard and mouseInternet connection Broadband Internet connection with 128 kbps upstream or faster Supported video cards at time of releaseNVIDIA GeForce 8600 / 9 / GT seriesATI Radeon HD 3000 / HD 4000 series Laptop models of these desktop cards may work as long as their performance is on par with the minimum configuration. Please refine your search criteria. When linking or unlinking an account, a warning message may appear to indicate what your reference account is. If you are able to sign in and access your account, please contact us! Ubisoft account access support is available via Live Chat from 9:30am - 2:30am EST, 7 days a week. We are aware of an issue with the resolution parameters within the in-game options. This temporary hold is cancelled daily by Ubisoft, though it may take more time for your financial institution to release the funds back to you. What is cross-play? Email us your issue or chat with an expert. What are the requirements to participate in cross-play or cross-progression? For more information, please have a look at our Suspended Ubisoft+ subscription article. 3. What about the accounts I already have linked? Passionate players make games better. © 2020 Ubisoft Entertainment. I have lost access to Google Authenticator. To see more FAQs results, please refine your search criteria. There was an error processing your request. Below, you'll find an example of what your linked external accounts will look like on the Account Management site. Based on the image, you can see that a PlayStation Network ID, Xbox Gamertag, Google Account, and Steam account have been linked to this Ubisoft account. © 2020 Ubisoft Entertainment. They will be able to give you more information about authorisation holds policy. For example, you can define the resolution or disable certain features by using launch arguments. Locate and double click the file named ACBrotherhood.ini (it should open in Notepad). • Your payment method will be immediately changed and effective. What is cross-play? Relinking a previously unlinked account will allow you to retrieve the previously linked data. If you have any concerns over a charge, please don't hesitate to let us know! These features apply to Ubisoft accounts, PlayStation accounts, Xbox accounts, Nintendo Switch accounts, and Stadia accounts. Please try again later. I have forgotten my account details. Ubisoft+ only charges you once a month for your monthly subscription, but you might be seeing multiple charges for reasons described below. There are no results for your request. Cross-progression allows any player-related progress to be shared between multiple platforms. Two-factor authentication was enabled on my account without my consent. Explanation of the reference account The reference account is the console account (PlayStation Network, Xbox Live, Switch, Stadia) that is linked to your Ubisoft account. What are the requirements to participate in cross-play or cross-progression? What should I know about linking a new account? Click on the Account Information tile. I do not have access to the email address that is associated to my Ubisoft account. For more information, please have a look at our Suspended Ubisoft+ subscription article. Sign in to manage your account and support cases. The payment method B will be used for next billing periods (including the current one).When you change your payment method, an authorisation for 0.01$ is done on this new payment method in order to validate it. In some specific situations (such as if the initial payment fails to complete due to insufficient funds) our system will automatically attempt to take the payment again over the course of a week. * For the best experience, run the game in a 1024x768 or higher resolution. Assassin's Creed Resolution fix when you purchase the game to 1920 x 1080p #assasin's creed #fix #resolution Explanation of the reference account The reference account is the console account (PlayStation Network, Xbox Live, Switch, Stadia) that is linked to your Ubisoft account.

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