You can keep track of where your returns parcel is using the tracking number on your returns receipt – you’ll receive this from the colleague processing your return at the Yodel serviced CollectPlus Point. If you have a pair of Clarks shoes that you are unhappy with or that appear defective, you can contact Clarks customer service or visit a Clarks store near you to initiate a return. Whether you are looking for shoe care products or accessories, like socks, belts, wallets, or handbags you are sure to find them at a store near you. You may also exchange your items in store. And we do the rest, getting your parcel back to you by Day 3. Clarks Online is confident that you will be happy with your purchase. Due to our temporary store closures, we have suspended our normal 28-day return policy. Your customers simply contact you directly to arrange a collection. *Excludes Outlet, Factory Stores, Wholesale and Eire, or any other Clarks Store outside the UK . Once Clarks have received your return at their warehouse, they will process your refund within 14 days. Hermes Parcel Returns . Our Hermes Courier Returns option allows you to add a personal touch to your returns process with a local courier doorstep collection. We recognise that some of you may need to make a Clarks return in the near future. Two simple options, one great returns experience. Looking your order to find out the status of your order. Please note that due to the recent spread of COVID-19 in Australia, all returns on full-price items will be extended for 60 days, effective on in-store and online purchases made from 17/03/2020 onward. We Have 39+ Clarks Outlet Discount Codes & Vouchers for December 2020. You can return your purchase in a few simple steps by using ReBOUND. Requesting a Return Booking the Collection and Tracking a Return Refund Times and Methods Exchanges and faulty items Please note that some delivery options may require a printer. Free & easy shoe returns everyday. For a full list of all Clarks stores please see our Store Locator. Returns Policy During COVID-19. Clarks stores offer even more than your favorite shoes and sandals. *Expedited shipping options are not available for large/heavy items, orders that receive a quantity discount, customized orders, or items shipping direct from manufacturer.Additional charges apply to specialty items shipped direct from manufacturer.Visit our shipping options page for full details. Clarks approves returns on a case-by-case basis. Clarks stores also offer shoe fittings with attentive and skilled professionals. Today's Best: Extra 20% Off Bags & Free Delivery on Everything. For an immediate refund, you can return the items to any Clarks store, (with the exception of outlet stores, Wholesale and stores in Eire), within 28 days (14 days for items purchased in a sale). For in-store purchases made after February 18, 2020, we will accept returns in-store within 28 days of our stores reopening. You must bring your proof of purchase, such as an Order Confirmation email (either printed or on your mobile/tablet device) or an invoice/receipt. RETURNS AND REFUND POLICY. Take your items to be returned to the Clarks store of your choice.

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