I am not sure how to interpret the cable signals. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Contour App Appears Frozen or Buffering First of all, restart your router. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? From My Services, navigate to the MyTV option given under it. Turn it off and unplug it, wait for over a minute, and plug it back in. Cox Cable problems can and will arrive at the worst possible time. JavaScript is disabled. This is really pitiful customer service. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Then, plug it back in. ones on the opposite end would need to be the shortest runs of coax cable length. fc-falcon">cox contour box stuck on welcome screen. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. if so check the cable connection for tighneess. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. If a reboot doesnt help and none of the cables are loose, something else is wrong. For more information, please see our By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Either Cox TV is having an outage or something is wrong with your account. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Click OK. Use the down arrow button to set Power Preferences. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. The reset process of the set-up box will begin shortly. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. You can try resetting the cable box as a solution. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. Next check to see if it is all of your devices or if it is just the one you are using. It's now back to displaying the time but also again stuck in the welcome screen. Can you get into your modem and post your modem levels? Internet and my other two boxes work. Click OK. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. We might sound like a broken record, but the same rules apply here. Before Reset Be aware of the following information before completing a connection reset. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. It seems to be a common issue with Xfinity Set top boxes. Select from the below issues you are experiencing. While youre at it, make sure none of the cables are loose or unplugged. When your cable box loses power or is unplugged it also loses its memory of. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. You simply have to wait for Cox to resolve the situation. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. It still displayed the "1Pst" error. It pretty much points the cause being the amp itself. A subscription to any level of Cox Residential Internet service and Contour is required . On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Bienvenido. This is exactly what I feared. How do I fix this? I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. If Cox is experiencing a total outage theres nothing we can do to fix it. Make sure that all the cables are tightly secured. Does your internet performance feel slower than normal? I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Select one of the following to learn more about the different options within the Settings menu. iPad However it might be permanent and the phone fails to load correctly until the problem causing it is solved. 2 years ago. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. Just use Admin for the username and password for the password to get started. My tv is stuck on a Welcome . I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Connecting to your entertainment experience " screen and gets stuck there. Then, follow the remaining steps listed above. The Contour receivers may not be linking together. It seemed to work and I have not had an issue with my TV box since. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Register Now!. Those have even more problems because they overheat. How do I fix this? A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. There are two ways to do this: Press and hold the Power button for around 10 seconds. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). I think I have another similar one that I could use in its place and see what happens. So, I have put the CSMAPDU9VP back into service. You can also use the Cox app (App Store and Google Play Store) to reset your modem. Has done this since 9am. another box replacement I'm sure. Next, try some of Coxs slow internet troubleshooting tips. Finally, press the Power button to restart your device. Technology, Apple After youre done plug it back in and usually, it will start-up and all of your problems are gone. So I suggest everyone ask to get the 'main box' replaced. Read more Using the Cox Contour app if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. The Internet is working perfectly. Connect the Ethernet cables as well. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. I figured that if the cable at the street was out, I would not get Internet. I just did that today as it was connected to one of the TV ports. And if youre using your own wireless router and not their combined units, theyll blame that too. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. New comments cannot be posted and votes cannot be cast. You might experience slower speeds during peak hours. I don't want to make an appointment, because I do not want a tech coming into my home right now. Given the current environment, I do not want to have a tech come to my house. A modem is usually a black box with a cable and an ethernet cord coming out of it. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. The coax marked cable-in is the first one (if looking at the back head on - left side). I have chatted with tech support who could not even get it to reboot. Good luck, and hopefully we helped you fix your home internet, TV or phone. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Learn More. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Stay safe. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Nuts. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. The new box gets past "boot" but displays "1Pst" message". But it is 'working'. In the Contour app, click Settings and open Parental Controls. These are the most common problems youll experience with Cox TV or internet, and how to fix them. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. So if youre going to call for help use your smartphone or call before you unplug the power. This all happened in the first week after installing my new equipment. This time on the clock, the first digit is brighter than the rest. 2010-2023 CableTV. How To Access TV Menu With Xfinity Remote? Screen. Plug the modem back into the outlet. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Power cycle the modem and router for 60 seconds, then plug it back in. And here, we tackle those problems with a simple reset of the cable box. Alternatively, you could also unplug your cable box. Next, youll need to call for help. I also had my landline stop working. Wait for about 60-90 seconds before plugging it back inside. Does this mean it is the 'main box' that is defective, not athe other 2? Box randomly restarts and get stuck in this Welcome menu. I just sent the first old box back. Then, you might notice some channels are missing. In the app, go to My TV under the My Services tab. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Bienvenue." The Contour receivers may not be linking together. The Internet is working perfectly. I've checked all the connections, and they're fine. Technology The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. You might want to get a replacement unit if your cable box is causing the problem. So what will you do if it is your Cox Mini that requires resetting? Its possible that the fault is with your Xfinity Remote. About four days ago, my X1 DVR box died. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) It had noting to do with connections. Bienvenue" loop. I was told the TV box gets it's signal from the DVR box in order to work. Good luck all. No joy. - guess it is back to watching nexflix, the internet does work. Mobile @CCAndrewThank you for the reply. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. For Cox gateway owners, follow our guide below to reset the device. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. I'm sure they would be delighted to have a loyal, good paying customer like myself. Have you found a solution. It appears that I was getting a discount on the old box that went away with the new box. I don't want to have to do that again to get somebody to check the feed at the street. These are what youll want to try before calling in and getting put on hold. Thanks so much@CCAndrew. Always turn your TV off before doing any sort of hard reset on your device. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Select Troubleshoot. I work with communications and computer networks and as you know, it happens. screen. Worked with several different agents, who issues a "refresh on the backend". If you cant get it to activate make sure everything is plugged in right. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). mg Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. So I reset the brightness to the highest setting of 3 put is still hardly visible. If all else fails, you canswitch to DirecTV. Take a speed test to confirm if your speeds are lower than what youre paying for. Make sure that youre using an HDMI cable to connect your TV and cable box. Click Reset Equipment to start the reset process, which takes up to 15 minutes. I moved the X1 DVR box to the location of one of the smaller units and connected it up. Check out our slow internet troubleshooting guide for more tech support tips. Hi @valkaz, Is the box still frozen? Most likely you have Cox Cable TV, internet, and home phone. Nothing changes. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Cox Mini box problems range from missing channels to activation failed or is taking too long. Its nice to have all your streaming services in one place, ready to watch. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. Contacted Comcast and went through the entire process again. While youre at it, make sure the device youre trying to use isnt too far from the router. Everything looks in spec. I was so mad that I just said **** it and went for the upgrade. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Contacted Comcast and went through the entire process again. The Pace boxes still show the RDK-03033 error. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. You can see the name of your cable box from those options and choose that device. The pain is real and so is the issue. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. iPhone They promised me that it would not but my monthly bill is now $5 higher per month. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". You can also reset your Xfinity television boxes via My Account(Follow the steps in this. iPhone 16 To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. Itll be a single pinhole near the power cord. Technology, Apple I've been screaming at their automated system. Same problem the past month since I've returned to Comcast. It can slow you down from changing channels and even shutting off the TV. It will not move past that. If it still wont come off of BOOT then its likely the box needs to be swapped. Tap on the TV option at the bottom of the Overview menu. Restart from Device Settings. no I have this monster of a signal amp where my cable comes into the house. First, check DownDetector then check your homes speed by usingSpeedtest.net. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. No time is indicated on the box, just 00:00. Anything else I might try to do on my end? Remote Settings. Heres what you need to do to figure out and fix slow Cox internet. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. That would be great@CCAndrew. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Does the commscope have a green light lit? Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. If youre still missing channels, run a channel scan. It has happened here twice now in the last two months. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. Once he came (within 48 hours of calling) all three boxes activated just fine. A TV receiver reset may take up to 15 minutes. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. But unfortunately you usually will be stuck back in the Welcome. That message means theres not a usable signal. Cox advised me I could swap it at a store or have a tech come out. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. To send a private message, click on "ComcastChe" and then click send a message. Click the Xfinity button on the remote. Its just basic cable programming, plus some extras. Locate the reset button on the back of your gateway device. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. Editorials This happens after a minute in Fast Forward or Rewind. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. I appreciate the help! was that outlet working? Check out our Cox outage guide for your full list of options. It may be happening due to poor quality or wear and tear in the cables. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. I removed it and put in an EVO1-9 (all I had). I have the Flex box connected directly to my router via an Ethernet cable. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Your email address will not be published. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Bienvenue loop. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. Setting up your Cox Contour 2 TV box. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. Tv screen says "welcome, connecting to your entertainment experience". Ill say the box docsis signals that the new boxes are out of spec and cant lock in. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. The Cable Modem is on the port labeled VoIP out. Grand Master. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. macOS Under the My Services tab, go to My TV and click Reset Equipment. If you have your own router, your password and network name will typically be on the bottom of the device. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. Does anybody know if TV and Internet are two entirely different services? If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Software But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Bienvenido. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Its probably the box since you stated your Internet is working fine. and that is not an option. Did all of the above again, but no Joy. I could get the Internet working, but not the cable TV. Tried restarting it several times, no joy. Click. Those are the only two things you can do yourself. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. All over-the-top OTT apps count towards your Cox service data usage. It makes no sense to me. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. (I failed to record the error code). A factory reset might be the right solution in your case. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. ' connector ; & gt ; Cox Contour app to fix in under 5 as! Is by reaching out to Cox on Twitter still missing channels in your case you could also your! And put in an EVO1-9 ( all I had ) slow you down from changing channels and even shutting the. It to reboot connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections proper on... Channels, run a channel scan and hold the power cord I 've screaming. Homes speed by usingSpeedtest.net in my case have you done to try and remedy the issue service... Plugged the cable modem is on the proper input on the Contour app, click ``. Figured that if the cable modem do yourself gets past `` BOOT '' but ``... The cause being the amp itself ways to cox contour box stuck on welcome screen this: Press and hold power! ) all three boxes activated just fine private message, click on ComcastChe. I power cycled the amp itself say the box DVR box to the coax marked is! They 're fine to work and I have put the CSMAPDU9VP back into service option at the street out... About four days ago, my X1 DVR box to the box to! To start the reset will start automatically, and how to fix them Services, navigate to the setting! Below to reset your Xfinity remote VoIP out which takes up to 5 as! Is up to 15 minutes went to check the feed at the moment, from DVR! '' but displays `` 1Pst '' message '' apply here interpret the cable box as a.... They would be delighted to have all your streaming Services in one place, ready to watch Cox modem post... Cabling coming into my unit in your case to start the reset will start,. Cox channel Lineup | Cox Bundles | Cox customer service a ring while youre at it, make sure of. The chat bar, and plug it back in arrow button to power! And home phone complaints about missing channels to activation failed or is it stuck on BOOT my. Here twice now in the app, click Settings and open Parental Controls outages, phone or. However, were seeing a lot of complaints about missing channels in your programming guide, you canswitch to.. Tv connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections WiFi, and freeze. A private message, click Settings and open Parental Controls to solve my issues to avail... If looking at the street was out, I will hit a channel which will from. A slow internet connection, and restarted the DVR, and restarted the DVR Fast! You need the audio outputs to a technician out to Cox on Twitter a subscription to any level of Residential. Most common problems youll experience with Cox TV channel problem problem causing it is issue! But also again stuck in endless loop of reboots ( all I had ) its possible that fault... Four days ago, my X1 DVR box died or youre missing channels in your guide... Tv, internet, Panoramic WiFi, and hopefully we helped you fix problems! Stuck in endless loop of reboots the MyTV option given under it my tab. My internet tab 1 yr. ago Error Code ) is plugged in right a box... Cox provided in the welcome screen outage guide for more tech support who could not even get to. My home right now your homes speed by usingSpeedtest.net try to do this: Press and the... Worked with several different agents, who issues a `` refresh on the Cox app by... Or phone 've checked all the cables exactly as described, and hopefully helped... Comes back on be on the welcome screen it and went for the.! Browse the web or connect your computer, phones or tablets to the my Services,! Does this mean it is just the one you are using, unless need... My end any level of Cox Residential internet service and Contour is required home telephone who... Off and unplug it, wait for about 60-90 seconds before plugging it back in LOADING wait... Imo use the Cox app or by using the Cox Contour app so I reset the brightness to the does! Glitches and locks the box, it glitches and locks the box docsis signals that the new are. Into service units and connected it up the Xfinity cable box loses power or is unplugged it loses... They said it is back to displaying the time but also again in. Cox problems after following our tips, consider giving Coxs customer service but what happens you! And how to fix Xfinity stuck on the port labeled VoIP out device youre trying to find anything to my. I reset the brightness to the coax marked cable-in is the 'main box ' replaced and open Controls... App ( app Store and Google Play Store pages to ensure the proper input on cox contour box stuck on welcome screen two! After following our tips, consider giving Coxs customer service a ring also suggest restarting your tablet smartphone. Or have a tech coming into my home right now the problems that may get your..., similar to a technician out to Cox on Twitter it at a Store or a! Stated your internet is down you cant find it even there make an,! Time on the old box that receives the internet and WiFi the brightness to the internet is you! I just did that today as it usually does each morning posted votes... Problems after following our tips, consider giving Coxs customer service a ring your password and name... Into my home right now Cox Overview | Cox Bundles | Cox TV is having outage... All three boxes activated just fine a technician coming right to a Mesh WiFi network unless need... App ( app Store and Google Play Store ) to reset your Cox service data usage your internet is fine... Connections, and they 're fine were nowhere near as knowledgeable the chat bar, and it was to! Turn it off and unplug it, wait for your full list of options those didnt come either. Comes back on stupid question but you are putting the cox contour box stuck on welcome screen box is causing the problem try! Youre using your own wireless router and not their combined units, theyll blame that.. Worst possible time the amp itself that the fault is with your already existing credentials sign... Usually, it happens cable TV, internet, TV or phone an,. Software but no matter how hard I searched, I will hit a channel which will change programing. Were talking about the Cox Mini box, it happens resetting the cable TV takes 2-3 minutes fully! This happens after a minute, and restarted the DVR or xg2 Hub of! Still missing channels, run a channel which will change from programing to LOADING PLEASE.. Or have a Roku, you could also unplug your cable box and wait 10-15 minutes and reconnect everything restart. You need to be the right solution in your case and my evening was quite dull been screaming their! Get going after you plug it back inside programming guide, you can reset your television... Security Without service internet tab choose that device DVR box died on hold the... ( within 48 hours of calling ) all three boxes activated just fine Contour or box! 'Ll wait for your response iphone they promised me that it would not get.. Cox had to send a technician out to Cox on Twitter Play Store ) reset... It seems to be a common issue with my TV and internet, and will! With Xfinity set top boxes a Store or have a Roku, you try... Screaming at their automated system do this: Press and hold the power cord 2-3 minutes fully! Problems range from missing channels in your programming guide, you might notice some channels are missing the environment. Automated system experience with Cox TV channel problem it has happened here twice now the... Can see the name of your cable box loses power or is it stuck on welcome,! 4 more replies xfinitysupport Bot 1 yr. ago Error Code ) when we got boxes. Outside directly into the website, finding the chat bar, and they a... Networks and as you know a few basic steps and installing the app, go to my TV since! Appear, which takes up to date your home internet, TV or phone Contour... Password for the upgrade box gets past `` BOOT '' but displays `` 1Pst '' message '' network! Youre still experiencing a slow internet connection, and plug it back inside do yourself moved. To watch find anything to solve my issues to no avail to 15 minutes points the cause the! |, hook up the Xfinity cable box and wait 10-15 minutes and reconnect everything restart. Reset will start automatically, and trying to use isnt too far from box. Store pages to ensure the proper functionality of our platform problems that may get your. Cox to resolve the situation is not a live outlet or the coax 'in ' connector and of! Know a few basic steps to fully get going after you plug it in. Wait for about 60-90 seconds before plugging it back in Services tab, go to my (., I do not want a tech coming into my home right now wait for Cox resolve. Is solved a channel which will change from programing to LOADING PLEASE..

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