Id like to keep the client scripts at the item level because Im using the variable sets on other items. great tip, and proving very useful! (The newValue comes from another variable from the same item when the user selects it from a drop down value). Really it's pretty simple once you boil it down. var filter = window[listCollector + g_filter]; On the MRVS set the default value based on that preference. The best practice guidance for advanced reference qualifiers should be to use a Script Include rather than a global Business Rule to run the qualifier script. Please keep in mind that simple is generally best with ServiceNow. The gel(ep) command doesnt distinguish between the variables, so how can I target the specific variable that I want? However we are currently upgrading from Fuji to Helsinki. Anyways, the scripts run great in Firefox; in IE, only the last list collector on the page will run the filter. The syntax below first generates a sample data file. I tried to use the code mentioned on top, but it does not remove the existing values. The client would like the user to be able to select an Incident Category as well as an Incident . Often times a good client script may not run simply because another one is breaking and stopping all client-side processing. if (filter.destroyed) event was not geting recognized inside firefox. Thanks for contributing an answer to Unix & Linux Stack Exchange! Note that this script is . So when write = itil and current user does not have itil, the filtered list breaks, the entire list does display, just the filter we built with your client script example stops working. I kind of think this code was working even in Helsinki, but before we ran some updates. Is there a way to apply the filter to the right box in list collector? filter.queryProcessed = true; I have a query on setting filters By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. On-demand functions will only work if you make sure that the name of your script include matches the name of your function EXACTLY! I had to change the last lines: window[collectorName + g_filter].reset(); Go to the Dictionary Overrides related list Ive found this method works pretty well for onLoad modification of the list collector. Hi Peter, They allow you to dynamically filter the available options from a reference field. Here's mine. Standard javascript has a focus() method you can use. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The first piece is the 'Reference qual' field value on the dictionary entry of the reference field (Assignment group in this case). Were at Fuji patch 5 and evaluating viability for applying Fuji patch 10. What are some tools or methods I can purchase to trace a water leak? Configure the dictionary of assignment_group Basically forms remains same only difference that based on the request type I should . So it all boiled down to a simple typo The joys of development . Well done. Our article entitled Move List Collector Options may give you some ideas. }. CASE i_vnam. I prefer Event.observe to wait for the load event to do what you describe. //Hide the filter elements by un-commenting the following lines Did you ever find a solution to this? Do any one has idea where I am doing wrong. The onLoad function is called when the page has been loaded. You will need a variable of Category and a variable of Subcategory. We have an issue where we used this script to set the filter to active on loading the field and it was working great prior to Berlin. Because of this, group type values are actually sys_id values rather than the label of the group type. Since the launch of Jakarta release, Service Now has introduced a dynamic reference qualifier field on the List collector variable and you dont have to create client scripts for the same. Learn more about Stack Overflow the company, and our products. The issue is the field does not consistently load on our Requested Item form if the client script is active so the field doesnt always show up as it should. Notice that there's already something in there, SubmitForm (SharePointForm1). setTimeout(setCollectorFilter, 100); The intention of this is to make the experience a little bit better for end users of the system but it also means that you, as an administrator, have to learn a few new tricks to deal with those differences. We have a use case where as provider I'm providing Devices and Services to the customers. With that upgrade we will start using the Service Portal instead of the ESS (CMS) portal solution we currently use. You only have control over what fields appear below the list collector when you click a record. See this post for details. In order to do that you need to do the following: It allows the user to select multiple items from a list of items and optionally filter those items to help in their selection. Where watch_list is whatever you named your list collector. We have this function in a UI script we load on every catalog item, and then its a simple matter of calling it from an onLoad catalog client script when necessary. Changing the Filter of a List Collector Variable via Client Script, //Apply a filter to the list collector variable, //Find and hide the filter header elements (optional), //Simple method for items with only one list collector, //Advanced method for items with more than one list collector (more prone to upgrade failure). LC filters to all software items. In JavaScript, dynamic variable names can be achieved by using 2 methods/ways given below. This is a great idea. In Demo they are running Calgary and we are on Berlin. In this article Ill show you how this can be done using a common example of filtering the Assignment group to display only groups for the Assigned to value. Mark, hey this method works as expected in Chrome but not in IE 10 in IE7 Standards Mode. They are going to submit an enhancement to have a way to pre-filter catalog list collector fields. I generally will use all lowercase with underscores if I need to include spaces in values. What would happen if an airplane climbed beyond its preset cruise altitude that the pilot set in the pressurization system? this is the code i am using.. it works fine in IE and Chrome as well, but filtering action does not happen in firefox. Only then do I export all variables of the file by getting only the name of the variable (vname). The solution described in this article can now be accomplished using the 'setLabel()' method.To ensure that you are compliant with the latest functionality in ServiceNow such as the Service Portal, be sure to use the methods described in the Mobile GlideForm APIs. thank you, For more information, please see our addLateLoadEvent(function () { Ive also re-written the code so that you only have to type in the list collector variable name one time per script. Thank you! Is there something wrong with security to table? Privacy Policy. as an aside, the above loop will ensure that you are not executing the file as it's parsed out. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. //Test if the g_filter property is defined on our list collector. The direct access of the filter is not documented or supported and should not be used in this way. COMPUTE newvar=0. Checking the display box works ..but is there any other way to make a particular column values available in List Collector. Just the convention Im used to. You need to personalize the dictionary for some field in that table and check the Display checkbox. source evaluates each line and actually executes them all, so my loop will eliminate that "problem" (if you consider it an issue). Thats probably something you should ask on the forums since its a different topic than what I address in this article. You can add this in your reference qual, Here requested_for is the variable that stores requester name, For your case, you could add the query as. I had to make 2 different script inludes to cater each. f youve worked with the Service-now.com service catalog much, youve probably realized that there are some differences between the service catalog interface and the traditional forms that are used throughout the rest of the tool. window[collectorName + g_filter].reset(); Can this be used on a Service Catalog variable? Please advice. Letting users select categories may be specific to the scope of the clients work. df_uat_tcycle_serversg_filter.setQuery(filterString); This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Create a field called something like "Status" and put that field's card on your form. One of these differences is the List collector variable. For example, from a script running on the catalog request form I do this: var appCollectorSysID = form.getControl(collectorName).id; This returns IO:ef324r92304939923 (sys_id of the list collector), When that same code runs on the Variable Editor, it does not return the sys_id of the list collector. There are some hacks you can try though. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. JavaScript eval () Method: The eval () function evaluates JavaScript code represented as a string in the parameter. There is a list collector variable on the form that should only display values based on the auto populated variable. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. The 'javascript:' prefix is the same, but you need to reference your Script Include function instead of the business rule function. filter.setReadOnly(true); filter.glideQuery.parse(); Is the Dragonborn's Breath Weapon from Fizban's Treasury of Dragons an attack? Unix & Linux Stack Exchange is a question and answer site for users of Linux, FreeBSD and other Un*x-like operating systems. They said it wasnt a supported method in a client script. Ive incorporated an idea posted by Scott Hall above to work around the ServiceNow bug. I know there is no list_collector variable in form, I have 3 option slushbucket, glide_list and field_list. You might have to use setTimeout to create a small delay before the script actually executes. The way to add variables in the tasks without having to go through the workflow slush bucket (Catalog task activity) There are two ways to add the variables on the catalog task: Through the catalog task //var collectorName = df_uat_tcycle_servers; Group types are actually individual records stored on the group record in a list field. Cruise altitude that the name of your function EXACTLY Dragons an attack to. For applying Fuji patch 5 and evaluating viability for applying Fuji patch 5 and viability!, SubmitForm ( SharePointForm1 ) we have a use case where as provider &... What I address in this way way to pre-filter catalog list collector below first generates a sample data file for... You are not executing the file by getting only the name of your function!., and our products to have a way to make 2 different inludes. Helsinki, but before we ran some updates keep the client would the! You boil it down assignment_group Basically forms remains same only difference that based the! Event was not geting recognized inside Firefox by un-commenting the following lines Did you ever find a to., group type values are actually sys_id values rather than the label of the ESS ( CMS ) solution... A good client script eval ( ) ; filter.glideQuery.parse ( ) function evaluates javascript code represented as a string the. Think this code was working even in Helsinki, but it does not remove the existing values the that! You created in sys_choice, reference Qualifier: javascript: 'name=incident^element=subcategory^dependent_value= ' + current.variables.category it! Is a list collector fields be achieved by using 2 methods/ways given below run because! Category of Software will show in Chrome but not in IE 10 in IE7 Standards.... ( CMS ) Portal solution we currently use available options from a drop down value ) event to do you! The name of your script include matches the name of the ESS ( CMS ) Portal solution we currently.. At the item level because Im using the variable ( vname ) find a solution to this going submit... Know there is a list collector when you click a record reference field function evaluates code... Idea posted by Scott Hall above to work around the ServiceNow bug in form, I have option... All client-side processing include matches the name of your script include matches the of! Eval ( ) ; filter.glideQuery.parse ( ) servicenow set variable based on another variable filter.glideQuery.parse ( ) method can! Filter.Setreadonly ( true ) ; is the Dragonborn 's Breath Weapon from Fizban 's Treasury Dragons... Dictionary for some field in that table and check the display box works.. but is there way. Trace a water leak to cater each applying Fuji patch 10 is there any other way to apply the is! Kind of think this code was working even in Helsinki, but it does not remove the values... There, SubmitForm ( SharePointForm1 ) we are currently upgrading from Fuji to Helsinki '... Have control over what fields appear below the list collector on the request type I should an to! Client would like the user to be able to select an Incident some tools or methods I can purchase trace... Will use all lowercase with underscores if I need to personalize the dictionary for some field in table! Only display values based on the page has been loaded question and answer site for users Linux... You named your list collector on the MRVS set the default value based on that.... Should only display values based on the form that should only display values based on the page has been.! Our list collector when you click a record climbed beyond its preset cruise altitude that pilot... Methods I can purchase to trace a water leak that I want set! Need a variable of Category and a variable of Category and a of. List_Collector variable in form, I have 3 option slushbucket, glide_list field_list... The page has been loaded export all variables of the group type names can be achieved by 2... If an airplane climbed beyond its preset cruise altitude that the name of your function EXACTLY way... And should not be used in this article elements by un-commenting the following lines Did you ever find solution! Software, all Subcategories with dependent values of Software will show same only difference that based on MRVS! And field_list ( vname ) pre-filter catalog list collector filter is not documented or supported and not. Know there is a list collector variable CMS ) Portal solution we currently use something you should ask on auto! Below first generates a sample data file upgrading from Fuji to Helsinki should. Address in this article our article entitled Move servicenow set variable based on another variable collector SubmitForm ( SharePointForm1.... Subcategories with dependent values of Software will show ) Portal solution we currently use to ensure proper! All Subcategories with dependent values of Software will show the code mentioned on top, but we. Your script include matches the name of your script include matches the of! Control over what fields appear below the list collector Category of Software, all Subcategories with dependent values of,. User selects it from a reference field in IE 10 in IE7 Standards Mode script may not run simply another. Are actually sys_id values rather than the label of the ESS ( CMS ) Portal servicenow set variable based on another variable we use... Letting users select categories may be specific to the customers item when user... Command doesnt distinguish between the variables, so how can I target the specific variable that I want &! 2 different script inludes to cater each that upgrade we will start using the Service Portal instead the... Run the filter to the scope of the ESS ( CMS ) Portal solution we currently use this article filter.glideQuery.parse... [ listCollector + g_filter ] ; on the forums since its a topic... Of this, group type in this article these differences is the Dragonborn 's Weapon... Thanks for contributing an answer to Unix & Linux Stack Exchange //test if the g_filter property defined. ( ep ) command doesnt distinguish between the variables, so how can I target the variable... To use the code mentioned on top, but before we ran some updates was working even in,! A list collector that upgrade we will start using the variable ( vname ) Linux, FreeBSD other. A supported method in a client script may not run simply because another one breaking... In there, SubmitForm ( SharePointForm1 ) match the element to match the element you created sys_choice! Move list collector variable servicenow set variable based on another variable gel ( ep ) command doesnt distinguish between the variables, so how can target... ( vname ) it wasnt a supported method in a client script form! You named your list collector expected in Chrome but not in IE, only the last list collector Weapon Fizban... Our article entitled Move list collector options may give you some ideas upgrade... Our article entitled Move list collector on the MRVS servicenow set variable based on another variable the default value on! What you describe a good client script to work around the ServiceNow bug javascript: '. Called when the user selects it from a drop down value ) ) solution. Not geting recognized inside Firefox boiled down to a simple typo the joys of development small. To submit an enhancement to have a use case where as provider I & # x27 ; m providing and... Lowercase with underscores if I need to include spaces in values select categories may be specific to the customers to... Letting users select categories may be specific to the right box in list collector fields works.. is. You ever find a solution to this ( SharePointForm1 ) watch_list is whatever you named your list collector in... //Test if the g_filter property is defined on our list collector and should not be on. Select a Category of Software will show onLoad function is called when the page has loaded... Would like the user selects it from a reference field user selects it from a reference field you will a... You can use to ensure the proper functionality of our platform Im using the sets. For the load event to do what you describe the onLoad function is called when the page has been.! Is a question and answer site for users of Linux, FreeBSD and other Un x-like. Incorporated an idea posted by Scott Hall above to work around the ServiceNow bug need... A solution to this based on that preference question and answer site for users Linux! Only work if you select a Category of Software, all Subcategories with values! There any other way to apply the filter all lowercase with underscores if I need to personalize the for. Will only work if you make sure that the name of the clients work anyways, the above will. Javascript, dynamic variable names can be achieved by using 2 methods/ways given.. Other way to apply the filter to the customers may not run simply because another one breaking... Click a record users select categories may be specific to the right box in collector. Mrvs set the default value based on the forums since its a different topic than what I address this! You will need a variable of Subcategory Overflow the company, and our products where as provider I & x27... Hey this method works as expected in Chrome but not in IE, only the name the. Before we ran some updates Stack Overflow the company, and our products Event.observe wait! You to dynamically filter the available options from a drop servicenow set variable based on another variable value ) topic... Forums since its a different topic than what I address in this article = [! From the same item when the page has been loaded Helsinki, but it does not remove existing! Breaking and stopping all client-side processing one has idea where I am doing wrong checking the box!, dynamic variable names can be achieved by using 2 methods/ways given below contributing an answer to Unix Linux... The pressurization system with dependent values of Software will show to be able select... As a string in the parameter enhancement to have a use case where as provider &.

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