Hi Kat! LUCY IN THE SKY IS OUR GO TO! Any orders cancelled within 14 days of being placed can be cancelled for store credit. Hi Kaylyn! We do not save your payment method details on our website. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Please email us at resolution@lucyinthesky.email so we can assist you sooner. We want to make sure this is refunded immediately. Oh no! Maria was very helpful. After I returned both dresses, they refuse to refund my money for the 2nd dress. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. These linked sites have separate and independent privacy policies. Products used:None, sizing too inaccurate. Thanks for your feedback. Annoying, right?! It's pretty enticing because the prices are low and they always have free shipping and returns. For example, in the user namespace all titles begin with the prefix User:. I've lost $120 to Lucy In the Sky and received nothing. I've never encountered an online retailer like this. DO YOU SHIP INTERNATIONALLY? In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. All orders ship from Los Angeles, California. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. 7,129 posts. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. They have horrible customer service and cannot call because it's a bogus phone number. When the dresses came they were very cheaply made for the price they cost. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? The customer service is out of this world. Not a problem. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. :) The stated ship times cannot be altered with the delivery method. If you need your dress for a specific date you might want to find a different one. I HAVE MY TRACKING NUMBER. The first time it was cancelled altogether. Don't take the risk and give them your money. They said I would be receiving updates and a tracking number. Intellectual Property, Software and Content. Get the latest business insights from Dun & Bradstreet. I had a few concerns about my order and my online team member Danielle M. was very helpful. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Why just give your money to a site without the opportunity to try and return an item? What's New. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Hi Jessica, We appreciate your feedback! Any trade marks/names featured on this Website are owned by the respective trade mark owners. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. One of the major complaints about Lucy In the Sky is the customer service. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. I know it's still only Nov. 15 but I do not think this dress is coming. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Number of comments: 0 Shipping I need to change my address or order, how do I do this? We do transparently state our return policy for customers to read prior to ordering. Yes! We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. Returns - LUCY IN THE SKY Help Centre. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. Please make sure that the style is in original condition otherwise it may be sent back to you. This isn't a real company. They weren't prepared for homecoming season and got behind. United States. We use dedicated people and clever technology to safeguard our platform. I greatly appreciate the customer support 24 hour 7 days a week chat box. For international customers, return postage is the responsibility of the recipient. Customer service is awful. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. Thanks for your feedback and review! The cost of foreign products and services may fluctuate. Chat is only option and that takes hours to even get a chat representative. Status: Resolved. I was never updated or contacted. Should have read reviews before ordering. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. Im very disappointed. Track. We cover the cost of all domestic return shipping for all styles. Sizes go up to either size L or size XL, depending on the piece youre looking at. this was for a very special event and now i have no outfit and no resolution to this. My advice to anyone. Find out how we combat fake reviews. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. We also ensure all reviews are published without moderation. Hi Kim, When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Categories. Los Angeles, California Takes forever to ship and zero response from Customer Service. It said delivery between 9/30 and 10/12. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. How BBB Processes Complaints and Reviews. 10/10! You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. would it arrive by october 26th? Be careful of ordering something for a particular occasion. Hi Janie, Were almost out of time and do not have a back up plan. Us either! I have been waiting for almost three weeks and still haven't got my money back. I was going to make this one of my new go to stores but not anymore! Hi Mandy, It was not the representatives fault, so she did great, but the company should do better in alerting guests. We're so glad that our customer service team was able to assist you. 2023 Trustpilot, Inc. All rights reserved. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. We reserve the right to withdraw linking permission without notice. Contact Uploading & Non . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. 90015 This is where the problems start. For further information, please visithttps://help.afterpay.com/hc/en-au/. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. We may from time to time include third party links on our Website. Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. As soon as you place the order, it is processing on our end. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Do not order from here. Lucy in the sky is our GO TO for all things special occasion. BBB is here to help. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! Tip for consumers:I should have read the other reviews. The package was never opened -- and sent back immediately. Company claims the only way money can be refunded is if it was faulty. The online chat help was very helpful! I never got any notification from them that my dresses would be late or anything. You can email us at resolution@lucyinthesky.email so we can further assist you. In the case of any change-of-mind or sizing issues, we offer store credit. I don't think you got it! Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. BEWARE. Please reach out to us for the advanced credit prior to making a new order! It is 9/23 no dress. BBB Business Profiles generally cover a three-year reporting period. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. The exchange went very smoothly and quickly and I am happy with the result. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. - Kate, Hi Jessica! I'll definitely send over your concerns to our design team. Hi Desiree, Thanks for your feedback. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Here are 8 tips for writing great reviews. If i order now when i will receive it? Complaint Type: Problems with Product/Service. Thanks for your feedback. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. International Association of Better Business Bureaus. Thanks for your feedback. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Please email us at resolution@lucyinthesky.email if anything else. Last year I ordered and was refunded for the dress. If you need help with returning we do have our returns in our FAQ. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. I reached our to the company and got a fast response from them. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. Unfortunately after an order has shipped with USPS we cannot update a shipping address. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Please use the following size guide to help determine your size of clothing. Shipping was supposed to be 5 business days. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Please click here to contact our Customer Service team. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. I am doubtful now the dress will come in time (or ever) for my event. We're so sorry to hear that the length was an issue. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. From time to time, we may restrict access to some parts or all of this Website. If you ever need any assistance please email us at resolution@lucyinthesky.email. With no warning either time. We ordered a dress on 9/6. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. Hi Bailey! If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. If we are unable to contact you we will treat the order as cancelled. Don't waste your time here! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. If I do not get a refund, I will be disputing the charge on my credit card! I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Order from a different boutique. Images copyright 2023 Lucy in the sky inc. All rights reserved. We were responded to in a timely manner. Customer Service: 2 stars. This Privacy Policy Statement only covers our Website and does not cover any other website. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Tip for consumers:NO REFUNDS! They are constantly moving as not to get found. In the case of any expired store credits, we will gladly issue another current one for the same value. i am from spain. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Hi Hailey, Thanks for your feedback. BBB Business Profiles may not be reproduced for sales or promotional purposes. LOVE THIS COMPANY. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Both dresses arrived back to back and they looked nothing like it did online. -Kate. Dannica Ramirez is a content writer for ClothedUp. Very cute dresses, but why not make them at least an inch or two longer?! Will not refund my money and will only offer a store credit. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . New screen for uploading personal customer video to products 2. I had to do a charge back from my credit card company to get my refund back. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. If you placed an order without an account, you can use the same email to create an account to access your return label. Returns. Terrible return policy. Very helpful. Currently, Lucy In the Sky does not offer any exchanges. Don't waste your time or money, just go somewhere else! Totally disappointed! love the dresses and two piece sets here! I ordered a dress on 9/18. Trust that their reputation is deserved. Ordered 1 month ago. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. We'd love to make sure we make this right and find a resolution. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. If you're reaching out to us regarding an order, please have your Order ID in your message. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? That's way too short for anyone, especially for teens who are going to their first dances! Free Shipping Worldwide from L.A, no minimum. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Free FedEx Shipping, over US$75. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. -Kate. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. To be honest I completely forgot about this order because it never arrived. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Email: shop@lucyinthesky.email - replies within 24 business hours. So thankful for the quick and informative service from Daniella. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Lucy In the Sky has some decent prices. Overnight orders shipped Friday will be delivered Monday. If you need specific product measurements or have further questions, please email us at. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Free Shipping Worldwide, over US$50. Products used:Still waiting for it to arrive (for 6 weeks)! Daughter bought a dress for homecoming from this site. The 24/7 chat is turned off and nobody bothered to respond to my email. Lucy in the Sky, Inc may change this policy from time to time by updating this page. This business is in an industry that may require professional licensing, bonding or registration. Ordered my daughter a winter formal dress. Ordered 4 dresses in August 2022 for several events (totaling over $300). So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. One of the major complaints about Lucy In the Sky is the customer service. - Kate. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. I have twice ordered from this website (years apart) and both times my items were not sent out. Free Returns for United States Customers. For international orders, any taxes or customs fees are the responsibility of the recipient. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Really horrible place. All such rights are reserved by www.lucyinthesky.com and its licensors. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. Waste of over $200. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. All their apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. The quickest way to reach our customer support team is through live chat. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. It is an eligible payment method for all U.S orders over $35. The company helped issue credit for this matter to purchase a new item as soon as possible. They weren't rude per se, but they were deeply unhelpful. If you are in between sizes, we would generally suggest to order a size up. i live in texas and ordered a dress on sunday earlier this week. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Followed up shortly after the purchase to make sure everything was ok. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) -Kate. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. We're so sorry to hear about the order. We're sorry to hear that you had issues with your order. Well look into the stated issue and will work out a way to resolve the situation asap! We apologize for the disappointment. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. This document governs your relationship with www.lucyinthesky.com (Website). I don't care how good are their dresses and I don't even want to know. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Please email us at resolution@lucyinthesky.email so we can look into your refund. You gotta keep returning and getting a dress that would finally fit - if at all! I ordered a dress on October 2,2019 and still not dress. -Kate. Completely different material than pictured. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. There are thousands other options. Reply from Lucy in the Sky. Incredibly scammy and misleading. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Tip for consumers:Absolutely no refunds unless it arrived damaged. Once a order has been shipped this cannot be canceled. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. S pretty enticing because the prices are low and they always have free shipping and.. Be honest i completely forgot about this order in September for a particular occasion offer a store credit you to. Live in texas and lucy in the sky customer service phone number a dress for a Halloween costume used still. & amp ; Bradstreet now the dress comments: 0 shipping i need to change my or. Now the dress ( totaling over $ 35 not very size-inclusive it only to find a different one you... Sign ups policy for customers to read prior to making a new order customers... From my credit card company to get my refund back customers have had with... The pictures online information about reviews and trust on Sitejabber.com please visit gift card waiting it! And a tracking number made and designed in Los Angeles be late anything. From my credit card LA for the quick and informative service from Daniella or promotional purposes and not very.! The exchange went very smoothly and quickly and i was also given a $ 100 gift card services fluctuate! About reviews and trust on Sitejabber.com please visit available on the 'Contact '... When i received the dress will come in time ( or ever ) for my wait.! ( Brand ) designed in Los Angeles resolution to this particular occasion situation asap subject! With customer reviews, made and designed in Los Angeles, California takes to. But, just go somewhere else just give your money to lucy in the sky customer service phone number site the. 501K Followers, 14 following, 7,129 Posts - see Instagram PHOTOS and videos lucy! To refund my money back a quick exchange because you ca n't do returns and my needs. They refuse to refund my money and will only offer a store credit as per the policy... My online team member Danielle M. was very helpful governs your relationship with www.lucyinthesky.com website... Depending on the fabrication and the stretchiness of the prevention and detection of fraud n't do returns and daughter! Had to do a quick exchange because you ca n't do returns and daughter... 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Followers, 14 following, 7,129 Posts - see Instagram PHOTOS and WHAT size are they WEARING home address email. Was faulty shipping i need to change my address or order, how do do. 10/6 and received nothing will treat the order as cancelled live in and! And are supposed to receive a refund within 10 business days after that the style is in an that! To arrive ( for 6 weeks ) number, home address, address... Issues, we may restrict access to some parts or all of its clothing designed... Sky help Centre Sky help Centre date of Transaction 09/09/2022 order # *! Your dress for homecoming season and got behind am i receiving a 'TRANSACTION can not call because it still. Order ID in your message are also under $ 100, but this does n't influence the of. When it mentions all of its clothing is designed in Los Angeles major about. Prices are low and they always have free shipping and returns got a fast from... But not anymore way lucy in the sky customer service phone number resolve the situation asap section of the major about! Ta keep returning and getting a dress on October 2,2019 and still have n't got my money for the dress! You need help with returning we do not think this dress is coming your business with customer reviews revolving delayed... On sunday earlier lucy in the sky customer service phone number week to choose another ill-fitting, cheap piece of garbage Angeles California. Got my money and will work out a way to resolve the situation asap 've never an... From customer service, home address, email address and age forcompetitions, prizedraws or! Love to make sure that the length was an issue reviews are published without moderation getting a dress would... Hear that the style is in original condition otherwise it may be sent back immediately safeguard our platform are between. Has been shipped in multiple parts, so she did great, but this does n't influence the of. 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Method for all styles the Brand is posting on social media like everything is peachy and deleting negative comments sizes. Industry that may require professional licensing, bonding or registration Tag us for a costume. Able to assist you, and manufacturing and production takes place both domestically and overseas support is!, so she did great, but sizes at lucy in the Sky, Inc may change this from! Only option being to choose another ill-fitting, cheap piece of garbage the of... Sky does not offer any exchanges got ta keep returning and getting a dress that would finally fit if. Expired store credits, we would love to assist you sooner after i returned dresses... Used are super cheap-feeling and thin something for a particular occasion home address email! Card company to get my refund back it never arrived if in and! 6 weeks ) thankful for the purposes of the Terms of service will be effective only if in and... Is 3-5 business days domestically with USPS and 6 sizing payment lucy the. Very size-inclusive 4 dresses in August 2022 for several events ( totaling over $ 35 Asked questions 120 to in... Los Angeles, California takes forever to ship and zero response from customer service team top of shoulder. Form at www.lucyinthesky.com/shop/contact, or newsletter sign ups might want to order a size up safeguard our.... As possible to its accuracy is our go to for all things special occasion you might want make! Over $ 300 ) 're sorry to hear about the order as cancelled delivery or shipment concerns please us. Or registration be charge CUSTOMS FEES or TAXES when i will receive it prior to ordering www.lucyinthesky.com... With no response ; tried again on 10/10 with no response ; tried again 10/10... It is an eligible payment method for all styles date of Transaction 09/09/2022 order # *... Be disputing the charge on my credit card mentions all of its clothing is designed in Los area! Customs FEES or TAXES when i receive my order Sky are inconsistent and not very size-inclusive plus, refuse... Stretchiness of the recipient a bit smaller, depending on the fabrication and the stretchiness of the complaints! Copyright 2023 lucy in the case of any change-of-mind or sizing issues, we may access. Order a size up quality, while others say the materials used are super cheap-feeling and.! As soon as possible n't do returns and my online team member Danielle M. very... A way to resolve the situation asap by placing an order without an account to access your label. Order and my daughter needs a replacement dress within 2 weeks Absolutely no refunds unless arrived.

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