Notify me of follow-up comments by email. Make sure the Dash Cam is connected properly to the car charger port. Will I receive refunds for delivery costs? If still the same issue kindly sends us an email to support@vava.com for further assistance. Please give me a solution. If FAT32 would still not work, try formatting it again to XFAT then test. This includes its memory size and speed. Make sure the screen saver setting is not active. I have a vava dash cam i bought in October. I need help ASAP. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldnt let me power off again. Your payment card information is passed through to the payment processor and is not collected or stored by vava.com. For us to help you further, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). Remove the SD Card from your Laptop/Computer. Hi Juan, our engineering team is currently investigating this issue. Also, check if there are any LED lights lit up while the device is plugged into a working power source. Its not emergency? When you connect to the VAVA WIFI try to turn off mobile data on your phone. If you have tried U1, try using u3 or vice versa. If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. FREE delivery Fri, Feb 17. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. $199.99. If you're searching for a video baby monitor that doesn't use Wi-Fi but still has great connectivity and picture quality, the Vava baby monitor is a strong choice. The Camera and monitor are very well built and nicely designed. Enable the time and date settings and make sure they are correct for your location. To isolate if its the dashcam or the micro SD card that is the issue, our team needs to see what card was used as this is a common mistake. 4. VAVA makes no other express warranties with respect to the product. Try to plug it in on a different power supply or power outlet. Enjoy $1200 off VAVA 4K Laser TV Bundle Free shipping for orders over $35 . This appears to be a common problem before I return for a refund any fix? Hello Giorgos, We are sorry about the issue with your device. Disconnect the power to the baby unit and parent unit. To further assist you may we know the model number of the dashcam? Please follow the steps below to troubleshoot the issue. Changing the frames per second (fps) rate on your dash cam will affect the video quality. Kindly send us a video and the order information to support@vava.com if the issue persists to assist you further. I cannot access anything. For quality-related issues, please see below. Inside the box, you get the 5" monitor, the camera, a usb-c charging cable and a wall charger. If those tips dont work, restore your dash cam to factory settings. It wont connect to the wifi (wont even detect it). - we shipped it there. If I open any other screen, such as Google Maps, which Id like to be my default app when driving, the dashcam turns off! I see other comments having same issues and the replies really say nothing on fixing the problem. Please back up any media files from the sd card you wish to keep. Written By FreemanBoyer1286 Thursday, May 12, 2022 Add Comment Edit. (If the steps above dont work please proceed on the Firmware Update). Someone from vava.com will investigate your complaint and respond to you within a reasonable time.". But, always refer to the user manual for proper protocols. Didnt work. Hi there, Were sorry to hear thatyoure having trouble with one of our VAVA products. Your email address will not be published. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error including the model number of your dashcam to support@vava.com. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. Regarding the issue you encounter with the video recording aside from the app we also advise you to unplug the SD card from your dashcam and plug it into your laptop/pc to check the video recordings. 230. Hi Augustin. Hi Michael. Connect to the dash cam via WiFi with a mobile device. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. 2. Hope this Helps . I have unplugged and plugged everything back in. . I will not buy new cards( expensive) . It does record but cannot be accessed. If the issue is still there, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). Hi. We only share your personal information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the Marketing section below. The information on this website is complete, true, accurate or non-misleading. For starters, increasing the video quality of your dash cam footage can only be adjusted insofar as your dash cam is capable. Please help. Lamps vs LEDs vs Lasers: Whats the Difference? I deleted a lot of data and made room but still nothing. How Do I Fix My Vava Baby Monitor Poor Connection? 2. You have the right to receive your personal data in a structured and standard format. Hi Hugo, we regret to hear that you are having an issue with your unit. Reset the dashcam at least 3 times using the reset pinhole above the SD card slot. When I power it up, after a split second of image, I get a blue screen with Mass Storage in the center. Without prejudice to the generality of the foregoing paragraph, www.vava.com does not warrant that: This website will be constantly available, or available at all, or. Troubleshooting dashcam: Great connection with VAVA. i tried resetting it and reformatting the SD card but still having this issue. S/n DO22H20281629 If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access. If still the same issue reset the dashcam at least 3 times. Please reset the Dash cam at least 3-5 times and reflash firmware. We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as friendly names) may be detectable by others outside your home, so you should not use personal information as part of your friendly names. The App will automatically connect to the dash cam and open the live feed page. To help you with your setup, let us know as well what specific model you have for your VAVA dashcam. Please contact our Customer Service at support@vava.com to get the return address. Restart your smartphone then reconnect to the dashcams WiFi. 2. please & thank you. Our Vava baby monitor has been great in the last year we've had it. Make sure the electrical outlet is working and not controlled by a wall switch. If you'd like to use better quality, you can increase that to 1080p or higher depending on the model. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. We may share personal data with all our-affiliated companies. 1. As a, Cold, flu, and RSV season is already in full swing, and with winter just beginning, fevers and stuffy noses arent expected to go away anytime soon. Baby Monitor. 4500mAh capacity maintains 24hr battery life. I have used different power cord to try and isolate the problem. 1. Over time, your dash cam suction cup can lose stickiness. What say your? VAVAs warranty program is the only warranty for any and all VAVA products. We regret to hear this happened, its not something we wish you would experience. Turn on the dash cam. Step 7: Open the VAVA Dash App. How do I prevent this from happening? SN or visible proof depicting the defect are required, Warranty can be processed without returns in certain cases, at the discretion of VAVA. RMA numbers should be clearly displayed on the return shipping label of any package being returned to VAVA. Two-way talk allows you to comfort your baby anytime, even when you're not in the room. I have a 128gb Sandisk Etreme Plus U3 card. Electronics & Technology VAVA VAVA Reviews 36 Bad 1.5 www.vava.com Visit this website 1.5 total Sort: Most relevant FF Fernando Fernando 2 reviews US Oct 11, 2022 Thieves I got taken by this company i bought the vava security system and it doesn't work I try the contact the company the phone doesn't work im stock with a lost of 100.00 dollars. To complete your return, we require a receipt or proof of purchase. Hi Olexis. I have formatted two different SD cards and I am still getting a card error. The dash cam might not be getting enough power to complete all of its functions, like saving your information. 6. Step 4: Plug the SD Card back into the VAVA Dash Cam. $159.99 from Vava. www.vava.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss: For any indirect, special or consequential loss, or. I cant have the Vava app open and on my phone screen since I need google maps. Hello.My vava dash cam switching com for 3-4 seconds and then switching off. We will look into this. We treat all complaints about a breach of the privacy laws seriously. Then, try turning it on to see if it works normally. Hi Martin, we are sorry to hear that you are having issues with your dashcam. Before you attach your dash cam to your car for the first time. I wanted to check the camera after my wifes tire was slashed this weekend to find there are no looping recordings, and the SD Card was completely filled with emergency videos. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without www.vava.coms express written consent. I tried 3 different Sandisk 32 The camera is mountable but does not include any screws or extra brackets to hang it. An SD Card reader/SD Card adapter may be needed. 2. Step 2: Remove the SD Card from the dashcam. Once I plug the rear view camera in it turns off. You always have the choice to opt-out if you later change your mind. To remedy this, heres what we suggest you try. Hi, Gary thank you for bringing this to our attention. Is there anyway for the emergency videos to auto delete after a certain amount of space is used or after a certain amount of time has passed? There are many people with the same problem! Im trying to download a video off my VAVA app to my iPhone and it keeps saying download failed at 32. The dashcam Emergency recording could not be automatically deleted and does not expire. The SD Card will come up as a storage device on your Laptop/Computer. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. It may be necessaryby law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residencefor us to disclose personal data. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional. We also may use your data to process and respond to your requests when you contact us. We are sorry to hear that you are having an issue with your VAVA product. You must include a daytime telephone number for all orders. This is to isolate if the program is at fault or the hardware. Press the reset button to reboot the device. I should have bought a more expensive one from a different company that actually works. Today I had an accident at 10:04pm. tried different cords and plugs. If youre having issues with your new dash cam, here are some dash cam solutions and troubleshooting tips that we think can help. You must not use this website to transmit or send unsolicited commercial communications. Hi I have the Dual Front and Rear Dash Cam. This is something we dont want you to experience. The format is either NTFS or exFAT. Disconnect the power to the baby unit and parent unit. Disconnect the battery if you've installed one on the parent unit. For us to further assist you. Hi PeeJay. For us to further assist you. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. Try resetting the parent and baby unit: Step 1. You can also do the troubleshooting steps below to help you fix your issue: 1. These terms and conditions, together with www.vava.coms Privacy Policy, constitute the entire agreement between you and www.vava.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. - customer brought it there, Limited warranty is restricted to the country of purchase, Does the warranty overseas? You may contact us to exercise your rights. Make sure that your car engine is on. When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. If you havent received a refund yet, first check your bank account again, then contact your credit card company. when will it be available again? Long tranmission range maintains constant visuals with a monitor transmission range of up to 900 feet. This includes information you provide when you register on the website, apply for coupon or extending the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. Hi Sean, Thank you for bringing this to our attention. Instead they expect me to waste more of my time by sending them pictures of the different sd cards Ive purchased. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. Hi Matthew. Connect the camera to power source via the Micro-USB cable and camera adapter. An SD Card reader/SD Card adapter may be needed. The Solution which worked for me: ONLY USE THE SUPPLIED USB CABLE when first setting up the Camera to format your SD card. My dash cam has not recorded anything at all since June 16. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days. Hi Martin, we are sorry if you had an issue with the dashcam. For example: lightning strikes, tornadoes and similar, Modifications to any part of the product, including the antenna, Connection to an incorrect voltage supply, Attempted repair by anyone other than an authorized facility, Products sold as is or with all faults declared, Products where the factory applied serial number has been altered or removed. Anyone else have this problem. Were happy to help you. Thanks. can you healp me about that. We appreciate your effort in trying to troubleshoot the issue. Troubleshooting dashcam: As a parent of. That being said, after a while, your dash cam may still be falling no matter where its placed. It seems to be a common issue. If still, the same issue send us an email to support@vava.com for us to further assist you. Auto-pilot button, one-press 2X and 4X . Only use the power adapters included in the package. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. Plug the SD Card into a Laptop/Computer. Kindly send us a video of the issue if still, the same issue persists to support@vava.com. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. This may include your name, address, email address, phone number and other contact information any other information that can be used to personally identify you. Step 8: Tap on the settings cogwheel icon at the top right of the page. Reinstall the VAVA dash App This warranty gives you specific legal rights; you may also have other rights, which vary from state to state or province to province. Will I receive refunds for return shipping costs? Why it didnt record when I got hit? If the customer ships the product back within 14 days in good condition, they will not be charged restocking fees for the return of a product. Am I missing something? Add-on Baby Cam. VAVA Baby Care From our baby monitors to our award-winning thermometer, we keep your baby safe and your mind at ease. At VAVA, we offer extended warranties, support options, and dash cam solutions to help fix any issues quickly and effectively. 2. VAVA 720P Video Baby Monitor $179.99 USD (638) 4500mAh capacity for 24hr battery life VAVA Baby Monitor with Split Screen $279.99 USD (284) Receive 2 live video feeds to view 2 babies or 2 rooms VAVA Smart Baby Thermometer Baby monitors may be operating on the same frequency or channel as your microwave, cordless phone, wifi, or other electronics. VAVA Baby Monitor - Video with 720P 5" HD Display. Step 3. Pairing the Baby Monitor & the Camera We will respond to your request promptly upon receipt. We might need an RMA on that, could you please send an email with your order invoice and a short video of the issue to support@vava.com? (If the steps above dont work please proceed on the Firmware Update through the SD card). The credit card information that you provide is encrypted and transmitted directly to Paypal. Hi Jorge, our apologies for the trouble this has caused. If your dash cam is operating as a parking monitor, it uses battery power. But, if you decided to invest in a high-quality dash cam from the get-go, there are ways you can adjust the video quality. Hi Jarvis. Using the two-way talk to comfort your baby anytime. We regret to hear about what happened with your unit. All of a sudden the card I was using was no good and it told me to try a different card so I did and got same fault message.came here and tried the resetting 3 times and still same problem. If FAT32 would still not work, try formatting it again to XFAT then test. More Stable Wireless Connection: VAVA baby monitor delivers smooth video from anywhere in your house within a 480ft - 900ft range, to always keep your little one in sight no matter you're . Please try the following Kindly send us a video of the issue and your order invoice to support@vava.com if still, the same problem persists. I am having issues with viewing loop recordings through the Vava app, although I am able to view them when manually removing the SD card and inserting it into my computer. Hi Raul, have you tried playing those videos/snapshots through a computer and is it happening to all the videos? For more information, please see our Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit www.vava.coms liability in respect of any: Death or personal injury caused by www.vava.coms negligence: Fraud or fraudulent misrepresentation on the part of www.vava.com, or. Our Vava baby monitor has been great in the last year weve had it. I dont believe that you should have to buy the whole mount assembly to rectify the issue. Hi Matthew, we are sorry for the issue you got with the dashcam. Stable 2.4GHz wireless connection. Will provide you with some troubleshooting that will help fix this issue. Test it with a different charging cable. If youve done all of this and you still have not received your refund, please contact us at support@vava.com. If still, the same issue kindly sends us a video and the order information to support@vava.com to further assist you. Please try to format your SD card (via computer) to FAT32 and then test it. 3. Highlights. When you connect to the VAVA WIFI, turn off your phones mobile data. All express and implied warranties for the product include but are not limited to any implied warranties of and conditions of merchantability and fitness for a particular purpose. Next, contact your bank. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. with your baby monitor. Hi Scott. Another reference is https://www.youtube.com/watch?v=0KzArrktwrs&t=80s. One form of opt-out is clicking the Unsubscribe link in a marketing email. 1 out of 5 stars. Please click here for a list of contact details for the EEA data protection authorities. I guess im having the same problem as everyone else with the sd card. Step 5: Supply power to the dash cam. Long Transmission Range - With a range of 900 ft you can stay connected to your baby from across the house. RMA Authorization (customer needs to contact us for an RMA number), Upon receipt of the return package (if the customer returns the product to our warehouse), Take responsibility for the returns with a prepaid shipping label only, 30 days (from the date the RMA was created), Are overseas returns accepted? Were sorry for the inconvenience youre having with the dashcam. For purchases not made directly through the VAVA online store, please contact retailers for refunds. Baby Night Light. All other products and brand names are trademarks of their respective owners. 4. So ridiculous. Troubleshooting dashcam: The suction cup melted and slides down the windshield. 4. The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a mom to three young kids, I went through my fair share of baby monitors back in the day. Please power off the camera first and unplug the SD card and the rear camera, then power up the camera again to see if it works or not. If the issue persists, this unit needs to be replaced. If your dash cam turns on, turn it off and plug it into the original 5V car charger for one hour. In the meantime, please email us at support@vava.com regarding this, so we can send you a specific follow up. Ive reset it several times and still not recording. Wait a minute, then plug it back in. We will look into this. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. Troubleshooting dashcam: Hi Anthony. 2. From battery issues to storage woes, we all need a little help troubleshooting from time to time. I have my vava 4k dash cam about 2 years now. Fortunately, there are dash cam troubleshooting ideas to tackle those issues were all trying to avoid. 5. 3. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. Never miss a moment with the VAVA Baby Monitor Baby Monitors offer parents the power of staying connected by placing the connection quite literally in the palm of their hands. 24hrs with the display turned off for full-day monitoring of your baby. Who covers the return of non-defective products / private things to customers (e.g. Note: For reference only. 2. Uninstall and Reinstall the VAVA app. Let us know how it goes. Warranty periods differ according to the model. Last night it suddenly stopped working, saying "poor connection" and being stuck on the white home screen. Turn off the dash cam. Hi Rodney, we are sorry for the trouble you have with registering.

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