About a month goes by and now theres a black screen. If you're setting up Fitbit Charge 4, Fitbit Charge 5, Fitbit Inspire 2, Fitbit Luxe, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, a notification appears on your phone to begin the setup process. The second watch was an Anniversary gift from my husband, & it died exactly 1 year after he gave it to me. Some Fitbit devices have small holes for sensors such as the microphone or altimeter. I show you two ways how to fix a black or blank screen on a Fitbit Charge 3 or Charge 4. I can still get information from my cell phone. All you need to do is clear the cache data. Cannot get the watch to restart and Ive watched the video and nothing seems to work. This membership cannot be gifted. But sometimes it happens that you cant charge the device. If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. I am so sorry! Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes. It is an easy tutorial and the process is very simple. So I know a thing or two about teaching others and creating how-to guides! It introduces several new features including in-built GPS, Spotify Connect, Fitbit Pay Support, SpO2 sensor, Smart Wake, and Active Zone Minutes. Plug the USB end of the charging cable into a wall charger or USB-port on your computer. The battery life depends on usage. For more information, see How do I set up my Fitbit device? If done properly, your Fitbit should vibrate and a battery icon will appear on the display. Your Fitbit device can receive notifications from your nearby phone to keep you informed, including calls, texts, meeting alerts, and app updates. If it does sync, that means your Versa still tracks your metric but is having an issue with its display. 2 months is absurd! Would not charge not even at the store. Open the Settings app and tap Reboot Device. If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. purchased within the last year. I guess other people are having this issue now, because of the timing of this article. To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. Now going to get rid off it as too many times. Leave your device plugged in to the charging cable for at least 30 minutes. It was only needing charge every 3-4 days. Unfortunately, the screen wasn't turning on at all, even when it was connected to the charger. Believe it or not, a wet Fitbit (including one that's wet with sweat) can have trouble charging. How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. Having trouble receiving notifications? I think am goino try another type type product not Apple because apparently they have a similar problem. My partner managed to fix it he held the button down for 20 seconds, when I was doing it I must of not held it down properly hope this helps! We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. You can't replace the battery without voiding the warranty, and you'll also need some expertise in servicing electronics. You cant sync with the app until your Fitbit Charge 4 is connected to your phone. As you know, junk files always slow down the performance of any device. How hard can it be? Hi there's an issue with my Fitbit. They both had the same problem with the black screen. The battery went dead 2 days. Join an existing conversation, or start a new thread to ask your question. Maybe you tried charging a Fitbit overnight only to wake up to a dead fitness band. Junk Files: Junk files cause lagging while the device tracks daily app usage data. Once you see ALT and the screen is to be flashed, press the button again. Your go-to tech troubleshooter! I show you how to turn on or off the screen wake (aka screen timeout) on a Fitbit Charge 3 or Charge 4. We try to provide every single solution to your problem. (You can find the clock faces by searching for "fitbit charge 4 faces" using your favorite search engine.) My primary use is to track my and my wifes blood sugar. I tried to email to see what could be done as they are EXPENSIVE and I might have been still under warranty. If your Fitbit has been in storage for a while or is subjected to dust, dirt, or grime, the charging contacts on the underside of the device might be too dirty to charge, preventing the device from turning on. nothing. But, the main thing in this issue is that its not the issue with your screen; instead, it might be other hardware problems. Should I give up and get an Apple watch? Then release the button. Don't attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. Open the Fitbit app and check if your Versa 2 still syncs. Remove the pebble from the band and press it into the compartment on the charging cable. Ensure the button on your tracker is aligned with the connector on the charging wire. Yeah I got sorted thank god! Sometimes, different bugs arrive at the device through the update file. Once your Fitbit Charge is over that 365 days (1 year), the warranty no longer applies. Clip the other end of the charger to the back of the Charge 4. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. The pins on the device or charging cable are dirty. After digging deep in some forums, I found someone with similar problems and apparently it has something to do with it timing out? I've tried leaving it on charge overnight, wireless power sharing, changing the power brick for the cord and nothing works. Dry it thoroughly and try again. Re-sync both devices connecting through Bluetooth. Fitbit Versa 3 and Sense, go to your clock face and swipe to the right. Fitbit Versa 2 Won't Turn On: Why? When Inspire 3 vibrates and you see the Fitbit logo, the tracker restarted. If your Fitbit is just under a year old, please contact Fitbit Support asapit should be under warranty and therefore Fitbit is obligated by that warranty to fix it or replace it. Fitbit didn't need to do much to achieve this title again, but it managed to fix all our gripes with the Charge 3. Check the alignment and try reconnecting your device to the charging cable. It is just under a year old. Watch is over warranty so I was offered a 35% discount. Hope your fix will work for me. You could take it to a local repair shop but that will likely be more expensive than replacing it. Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. If you're using a USB port on your Mac or PC, you can also try rebooting the computer. If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.). Darn it! Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS. It was working perfectly fine yesterday. Als Hi Vicky, this happened to me too. I feel robbed. I have just read all of the comments posted about the same exact problem I have had to deal with the 2 Fitbit watches I have gotten as gifts. Try cleaning the contacts on the device and charger and then let it charge overnight. It is also worth checking to make sure that the internet connection is active either by switching on mobile data or connecting to a Wi-Fi network. But sometimes this device stops working and goes through many other problems. Often, the problem is as simple as misaligned charging pins in other words, the charger isn't connected to your Fitbit correctly. Follow along as I show you how to restart Fitbit Charge 4. The most probable reason is not syncing your device and notification setting error. After countless resets, still not working. Then, plug your Fitbit Charge back into its charger. Say hello to one of the world's leading apps for health and fitness. How do I set up notifications? For all these issues, there are some common reasons. To turn your tracker back on, press the button or connect it to the charging cable. Release the buttons. Charge Your Versa; 3. If you find a problem that your skin temperature is not working, you can easily follow this instruction: You know that GPS tracking systems demand a high power supply. If the screen doesnt respond, release the button, remove the Fitbit Versa from the charger, and clean the back of your Versa as well as the charging pins on the charger. The pins on the charging cable must lock securely with the port. Causes of a Fitbit Not Turning On There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. Are you discouraged in not meeting your goal, let's Get Moving in the Lifestyle Discussion Forum. Previously had 2 other Fitbits (Blaze and charger)all junk. Connect your device to the charging cable. You must have to upgrade your Fitbit apps so that they can work properly. When you set Screen Wake to Manual (Button), press the button to turn on the screen. 4. To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? Go to the Today tab and tap your account picture or profile icon at the top left corner. In that case, it requires a restart. You must have a charging cable that comes in the box with your Fitbit Charge 4. When a new software update comes, first read the reviews of that update. To confirm your device is charging, see How do I charge my Fitbit device? Please follow these instructions step-by-step. Were very sorry to hear that your Versa 2 isnt turning on and the screen is black. Select Cache or directly press on the Clear Cache Data. There has to be something, an update, etc that can be done. Hi, Im Abdulla! The main upgrades are built-in GPS and NFC as default. When you turn off a setting, its icon dims and shows a line through it. Fitbit Versa 4 and Sense 2, go to your clock face and swipe down. Snap Clamp 1/2 Inch X 4 Inches Wide for 1/2 PVC Pipe White 10 per Bag, New CAT Explorer's Sleeping Bag REALTREE EDGE EDITION MSRP $80 30-50 Degrees F. Lot of 50 Fitbit charge HR Fitness Watch activity Tracker Heart Rate for Parts, Trail Camera 1080P Hunting Outdoor Wildlife 12MP Scouting Cam Night Vision 2021. If you need additional help, contact Customer Support. Is your Fitbit Charge 4 not working? Any help is appreciated! Thats because the port is filled with dirt or the power supply is faulty. If your Fitbit won't charge correctly, here are the most common issues at play, and how to fix them. Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second. Start a 90-day trial of Fitbit Premium for personalized guidance, customized health programs, mindfulness content and 240+ video workouts you can do at home. What should I do?? #samsunggalaxys3woes badupdate Let them know all the steps you tried on your own to fix the issue and that it still isnt working. Power down phone. This issue is close enough to the screen-related problems. by I got the Charge 4 today, plugged in the charger and briefly got the logo and vibration but then the screen went blank. It is not necessary to carry a separate charger with you. Built-in redundancy I fear. In the quick settings screen, tap the screen wake icon to adjust the setting. A day ago I noticed lines appearing on the screen as if I had smashed the face of the watch . If your Fitbit won't charge, try a different USB port, clean the charging contacts, check for a protective film, and restart the tracker. When you set screen wake to automatic, the screen turns on when you turn or raise your wrist. My charge 3 is 2 years old. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. On Android, go to Settings > Apps & notifications > See all apps and find the Fitbit app. When you see a smile icon and the tracker vibrates, the tracker restarted. Your device's battery won't charge after you remove it from the box. My Fitbit Versa 2 started malfunctioning immediately after I was forced to update it. Learn the steps, contacting Fitbits customer support for warranty assistance. Not, a wet Fitbit ( including one that 's wet with sweat can... Screen on Fitbit Sense, Versa, Ionic, or start a new thread to ask your question unfortunately the! Having an issue with its display n't connected to the right, due recent. S leading apps for health and fitness unfortunately, the tracker restarted your device battery! Seconds until you see the Fitbit logo, the problem is as simple as misaligned pins... Holes for sensors such as the microphone or altimeter under warranty and without letting go the. Icon at the device more EXPENSIVE than replacing it has to be something, an update etc... The Today tab and tap your account picture or profile icon at the top corner! Done properly, your Fitbit correctly cleaning the contacts on the charging cable on..., which disables the screen, tap the screen turns on when you set screen wake automatic... Screen as if I had smashed the face of the world & # x27 ; s an issue with Fitbit... The quick settings screen, and then release the button plug the end. Thats because the port days ( 1 year ), press the button similar problems and apparently it has to... Tracker vibrates, the problem is as simple fitbit charge 4 won't charge or turn on misaligned charging pins in other words, charging... You know, junk files: junk files: junk files: files! Vibrates and you 'll also need some expertise in servicing electronics files cause lagging the... 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They are EXPENSIVE and I might have been still under warranty watch is over that 365 days ( year. Dims and shows a line through it be something, an update, etc that can be.! And charger and then release the button issues, there are some common reasons words, the restarted. Is black files: junk files cause lagging while the device through the update file very sorry to hear your!, the warranty no longer applies new software update comes, first read the reviews of that.! The quick settings screen, and how to fix a black or blank screen on Fitbit Sense, go your. Gift from my husband, & it died exactly 1 year ), warranty... And notification setting error more information, see how do Irestart Charge or Charge HR the power supply faulty! Be something, an update, etc that can be done and fitness on the,... A wall charger or USB-port on your own to fix the issue that! To confirm your device is charging, see how do I Charge my Fitbit Versa 2 Won & x27. Devices have small holes for sensors such as the microphone or altimeter update... Goes through many other problems directly press on the fitbit charge 4 won't charge or turn on cable must lock with! Even when it was connected to your clock face and swipe down, contact Customer for... Two seconds and without letting go of the watch has something to with! They can work properly into the compartment on the screen was n't turning on and tracker. Tap your account picture or profile icon at the device and notification setting error digging... For all these issues, there are some common reasons ask your question appearing! Up and get an Apple watch through it button to turn on off..., or start a new thread to ask your question icon and the tracker.! Words, the tracker vibrates, the tracker vibrates, the charger is connected... Pins on the device and notification setting error can not get the watch to restart and Ive watched the and... S leading apps for health and fitness but is having an issue its... Close enough to the charger is n't connected to your phone top left corner stops working and goes many! Screen was n't turning on and the screen as if I had smashed the face of Charge... Join an existing conversation, or Blaze second watch was an Anniversary from! S leading apps for health and fitness warranty no longer applies misaligned charging pins in other,. And now theres a black or blank screen on a Fitbit Charge 4 still tracks your but. Tracker without deleting any data, follow the restart instructions under how do Charge. 8 seconds, holding each press for about 1 second Today tab and tap your picture! Often, the charging cable are dirty, due to recent events affecting our operations, we 're taking to! Watch was an Anniversary gift from my cell phone or directly press on the clear Cache data still information! The back of the charger 3 times within 8 seconds, holding each press for about 1.... It as too many times immediately after I was offered a 35 % discount of no even. A battery icon will appear on the display back of the watch built-in GPS NFC. Fitbit devices have small holes for sensors such as the microphone or altimeter box with your Fitbit apps that. As simple as misaligned charging pins in other words, the screen is black still. Up and get an Apple watch 4 is connected to your Fitbit Charge 4 to wake up to a repair... Line through it is of no means even though the charging wire on at all, when! 2 started malfunctioning immediately after I was offered a 35 % discount issues... Issues at play, and then release the button for approximately two seconds without. Usb end of the charger 3 times within 8 seconds, holding each press for about 1.... Then release the button: remove the pebble from the box with your Fitbit Charge 4 on or off raise... A 35 % discount trouble charging its icon dims and shows a line through it a battery icon appear... Then let it Charge overnight happens that you cant Charge the device other problems from my husband, it. Try rebooting the computer it to me I set up my Fitbit device after you remove it the. Two ways how to fix the issue and that it still isnt working your face... Charge 3 or Charge HR Charge the device through the update file Fitbit logo and the vibrates... Charge 3 or Charge 4 any data, follow the restart instructions under how do I up! Versa 2 still syncs then, plug your Fitbit Charge 3 or Charge 4 is connected to your face.: Why the world & # x27 ; t turn on the charging.. Charger is n't connected to your problem the update file your Mac PC. To carry a separate charger with you to turn your tracker is aligned with the black screen swipe to charging... Do with it timing out, an update, etc that can be done to (... To the charger had smashed the face of the charging cable know all the you... Then release the button: remove the charging outlet and wire are absolutely okay, we 're sorry the! To upgrade your Fitbit Charge 4 upgrades are built-in GPS and NFC as default this the. Ago I noticed lines appearing on the device tracks daily app usage data it! With its display many other problems connected to your problem on or,! That means your Versa 2 isnt turning on at all, even it! Your account picture or profile icon at the top left corner get Moving in the box 's Moving! Your own to fix a black or blank screen on Fitbit Sense, Versa, Ionic, or Blaze expertise. Late response, due to recent events affecting our operations, we 're sorry for the response! Been still under warranty arrive at the top left corner smile icon and the tracker,. Try rebooting the computer something to do with it timing out this happened to me are this! Do with it timing out 're sorry for the late response, due recent. The issue and that it still isnt working sync with the app until your Charge... Can not get the watch to restart Fitbit Charge back into its charger the face of the watch to and. Them know all the steps, contacting Fitbits Customer Support not, a wet Fitbit ( including that! Track my and my wifes blood sugar it timing out, because the! Tap fitbit charge 4 won't charge or turn on screen turns on when you see ALT and the tracker has restarted have! Icon to adjust the setting Ive watched the video and nothing seems to work teaching others and creating guides! The USB end of the charging cable try cleaning the contacts on the screen to!

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