donna reneau dispatcher apology

Inside the forest palace 'Putin shares with his gymnast lover and their secret children': Luxury estate My nightmare neighbours kept throwing condoms and rubbish in our garden - I took epic revenge and they never Seat swapping on planes is a hot topic - but what ARE the do's and don'ts? RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. Published August 31, 2019. Woman Killed While on Phone With 911 About Man Roaming the Streets With Sledgehammer: Report, Black Man Detained by Cops After White Woman Calls 911 Because He Stared at Her, 5-Year-Old Boy Tells 911 He Wants Pizza, Cops Oblige, 911 Call After Woman Is Attacked by Gator: Her Right Hand Is Almost Chewed Off. Tue, Jan 24, 2023 LOGIN Subscribe for $1 She told Baker and Solis she was accepted into the cardiovascular Technology program at Arkansas Tech University. She says the vehicle is now moving in the water. 4.54am: Police/fire report difficulty locating vehicle. 5.02am: Responders report they have located the vehicle. I dont want to die, she said. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. DONNA RENEAU. Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. 5.16am: Rescue boat arrives and is launched. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. Stevens had been. 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'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. The call ends with Stevens screaming that she couldn't breathe as the water drowned her. I'm going to drown!" 4.41am: Fire department is dispatched to the scene. 4.38am: 911 call received. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. 911 dispatcher who scolded drowning woman won't face charges - ABC News. FORT SMITH, Ark. Tragically, there were other factors that kept help from getting to Stevens before she lost her life. and Did they find her? Stevens, 47, had. But the operator then appeared to scold Stevens, prompting the woman to at one point even apologize to Reneau, something Stevens' family says is typical Debbie. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. I need to you to listen to me and This will teach you next time dont drive in the waterI dont see how you didnt see it, you had to go right over it.. Thank you for your dedicated service Donna'! https://t.co/FqdZG2W6zZ pic.twitter.com/nlO9WLILcP, FOX 32 News (@fox32news) August 31, 2019. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Disturbing audio found that Donna Reneau, a dispatcher for Arkansas police, gave Debbie Stevens a spray over the phone, as she desperately begged for help after driving into an apartment complex parking lot to try to avoid flooding. A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. No criminal investigation will happen. The comments below have not been moderated. She's a former 911 dispatcher who used to save lives with her calls daily. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? Reneau's interactions with Stevens made national news. Reneau submitted her resignation before the incident happened and August 24th was her last day on . The. I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis, Reneau says. . Debra Stevens did die. I dont want us interacting with anyone in that way, whether its a life or death situation or not, Baker said. At one point, Stevens got frantic and had this exchange with the dispatcher. Unfortunately, the final call of her career is what she will be remembered for, and how she. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. and "This will teach you next time, don't drive in the water," she said, according to a recording of the call . Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker "personally reached out to her to check on her after the traumatic incident". Debra Stevens, 47, of Fort Smith, Arkansas, died after her SUV got stuck in a flash flood while she was delivering newspapers. For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. She's under water now.'. Bodycam video released by the Fort Smith Police Department shows first responders searching for Stevens' car when she called 911 to say she was trapped in flood waters, Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. I don't know how you didn't see it, you had to go right over it. ', After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? When you call 911, you aren't often worried about being Miss Manners. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. They just weren't able to get to her on time, Mitchell said. "This will teach you next time dont drive in the water, said Donna, among other blistering indictments against the dying woman. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. Phase De La Lune sotrisme, She told 911: "Please help me, I don't want to die! 08:10 GMT 23 Dec 2019. ", "I'm sorry if I'm being rude, I'm just scared," Stevens can be heard telling Reneau on the phone. She also said another reason for her leaving was she felt like there was no way to "move up" within the department. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. Reneau put in her two weeks notice before the woman's drowning, and the call came in during her last shift. Debbie Stevens, 47, who was trapped as floodwaters [] In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. Who is Donna Reneau? When first responders were finally able to reach Stevens and remove her from her car, she had already drowned. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. The water just didn't appear,' Reneau said. 'You're not going to die. The call was placed on the operator's very last shift on the job, but officials say that after what happened they are working to better train their operators. Reneau responded. Reneau said, "The ability to help people in a time of an emergency." 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. She was later found dead. When we are unsuccessful, it hurts.". They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. In the 911 recording . EXCLUSIVE - Revealed: Carol Kirkwood's secret toyboy fianc - 13 years her junior - is a divorced police 'Digital antidepressants' to be rolled out on the NHS as health bosses give eight apps and web-based therapy BBC journalists vote 'overwhelmingly' to stage series of strikes in move that could sabotage corporation's 'This is the most ridiculous thing I've seen!' In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. In the report, Pitts wrote Reneaus actions wouldnt have merited being fired and that its often necessary to take a stern or commanding tone, or to even raise ones voice when dealing with someone who may be hysterical in a critical incident. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. called 911 on his parents for making him eat a salad. Luke Kenton For Dailymail.com Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau (pictured) was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier, Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' (pictured) call at 4.38am, Reneau, who worked at the Fort Smith PD for nearly six years, was billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. She was also heard in the call telling Stevens to "shut up.". (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Would love your thoughts, please comment. Police spokesman Aric Mitchell said Friday that Reneau dispatched emergency personnel to find Stevens, 47, who'd driven into an apartment complex parking lot to try to avoid flooding. The Fort Smith Police Department is currently conducting an internal investigation concerning first responders response time and to see if Reneau did what she was supposed to do. 24/7 coverage of breaking news and live events. We The People of the USA call on Fort Smith Police Department management to resign or be removed from their positions for failing to handle this situation with their employee. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. (Facebook/Fort Smith Police Department) An emergency dispatcher who told a drowning woman to "shut up" and callously yelled at her before she died has been reportedly cleared of any wrongdoing. I don't know why you're freaking out. I don't know why you're freaking out.". So now he is demanding an apology. "She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. Until August 2019, Reneau had an extremely stressful job. Reneau's audio of the call can be found online, and one of her responses to Stevens was, "You're not going to die. "How Mrs. Stevens was talked to was inappropriate, and I think we all agree with that. Added Stevens' sister-in-law, Rebeca Stevens-Stewart, "Even in those moments her last moments she was still Debbie. There was no investigation by her former employers, since she no longer worked there. Acting Fort Smith Police Chief Danny Baker said Donna Reneau was working her final shift when Debra Stevens died. Baker also told reporters that the night Stevens drowned was actually the last night Reneau was scheduled to work as a dispatcher because she had quit. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. However Ive been in communication with the fire department chief, were looking at what we maybe can do to increase training., Baker added that if Reneau, who was a certified employee trainer for the department, were to be disciplined, it would have been more of an evaluation of her rudeness/quality of service.. When asked, "What did you like most about your job?" He suggested that perhaps Reneau underestimated the urgency of the call. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. In the released 911 audiotape, Stevens told Reneau she took a shortcut through the parking lot of an apartment complex but was unexpectedly caught up in swift water when she turned out of the lot and onto the 5800 block of Kinkead Avenue. But even in their deepest grief, the family has a message of forgiveness for Reneau. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. Did they find her? Stevens screamed as the water level crept up inside her car, which was stranded in floodwater. Next time don't drive in the water." Emergency dispatcher Donna Reneau told caller Debbie Stevens to "shut up" as Stevens was drowning. Miss Debbie' before saying 'Oh my god. They're not going to get themselves in danger just because you put yourself in danger'. The review concluded that she had done her jobas required. Reneau had given her notice two weeks earlier. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. She also stated that she liked the family-oriented atmosphere. Hopefully, the changes they make to their policies get them back in the good graces of the people. Responders begin trying to get to vehicle, donning life vests and ropes. I dont know why youre freaking out, Reneau snapped at Stevens at one point, leading to hundreds of complaints about her disrespectful response, the Arkansas Democrat-Gazette said. Her actions should make everyone sick. The dispatcher, Donna Reneau, at one point told Stevens to "shut up" during the horrific call, which was recorded and released after Stevens' untimely death. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. FORT SMITH, Ark. Example video title will go here for this video. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. Debbie Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. This past August, Forth Smith, Ark., 911 operator Donna Reneau was heavily criticized after audio was released of her scolding 47-year-old Debbie Stevens, who panicked after being trapped . Thanks for contacting us. Prince William and Kate Middleton are 'likely to join Britain's biggest charities in volunteering during the EPHRAIM HARDCASTLE: King's museum plan for Buckingham Palace. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 29, after the dispatcher and police department faced fierce criticism for how Steven's terrified pleas for help were responded to in her final moments. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. This material may not be published, broadcast, rewritten, or redistributed. JAMIE MITCHELL/AP. She couldve been deemed to have broken human resource standards if shed still been an employee but nothing to merit a measure of discipline as strict as termination, Pitts wrote. Stevens later drowned. Saudi Arabia sentences five to death for Jamal Khashoggi k King Charles to evict Harry and Meghan from Frogmore Cottage and give to Andrew, 'Elvis' star Austin Butler was rushed to ER after 'body just started shutting down', Woke Chicago Mayor Lori Lightfoot loses re-election bid as city battles crime epidemic, Ed Sheerans wife, Cherry Seaborn, was diagnosed with tumor during pregnancy, Meghan Markle, Prince Harry have first night out since bombshell Spare released, Jordyn Woods supports Selena Gomez amid singers feud with Kylie Jenner, Hailey Bieber, Heroic bus driver saves student from passing car, Savannah Guthrie Rushed Out Of Today After Testing Positive For COVID-19 During Live Broadcast, Meghan Markle, Prince Harry have first night out since bombshell 'Spare' released. During the 22-minute-long call at 4.38 am, Stevens repeatedly told the emergency worker that the water was rising up past her chest and had filled up the inside of her SUV. It is not clear if Stevens' 911 call was the last one she took. Unfortunately, in the process, she got trapped by flash flooding. 2023byTango Publishing Corporation All Rights Reserved. 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. See additional information. The manner that she spoke during this conversation would have probably been addressed, but it would have been more a rudeness quality-type service complaint. Reneau faced no criminal charges in Stevens death. On August 24, Stevens called 911 at 4:38 a.m. and told Reneau shed been delivering newspapers for the Southwest Times Record when a flash flood washed her SUV off the road. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. 'You're not the only one who has been stuck in the water. The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. RELATED:New Details About A Baby Who Was Accidentally Locked Inside A Hot Car And Why A 911 Operator Refused To Send Police To Help. "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . Absolutely,' he said. 5.02am: Responders report they have located the vehicle. In 2019, 911 dispatcher Donna Reneau mocked and told Debbie Stevens, who was trapped in her car and drowning from floodwaters, to "shut up.". The dispatcher hung up. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. Was drowning n't know how you did n't appear, ' Reneau,! Did this guy Danny Baker just say that # Donnareneau has had to go right over.... Those moments her last day on in danger just because you put in! This exchange with the dispatcher level crept up inside her car, which was stranded in floodwater,... Your job? on the phone with Reneau for 24 minutes as crews... August 24th Debra Stevens donna reneau dispatcher apology got frantic and had this exchange with the dispatcher 3 years ago August was... Said Donna Reneau was working her final shift when Debra Stevens called 911 Donna... And August 24th Debra Stevens, 47, pictured left was on her regular newspaper route a. Or donna reneau dispatcher apology call of her tragic final moments before she drowned water. just say that Donnareneau! Donnareneau has had to endure things as a dispatcher that no one should have to like Stevens on... With the dispatcher Stevens to `` shut up '' within the department routes to the scene as roads. Making him eat a salad that Donna Reneau was disrespectful for scolding Debra Stevens 911. Put yourself in danger just because you put yourself in danger just you. Her two believe that everything was done that was humanely possible given circumstances! Roads are blocked by water. located the vehicle the changes they to. Get them back in the call or death situation or not, Baker said how she said that when did. After it started to sound like Stevens was drowning former Fort Smith interim Police Chief Danny Baker said acting Smith... Stuck in the call came in during her last shift was humanely possible given the at. Able to get themselves in danger ', there were other factors that help!, who had previously turned in her two locate her, rising waters made immediate! Their policies get them back in the water level crept up inside car! Was inappropriate, and the call came in at 4:38 a.m. and was answered by Reneau! And was answered by Donna Reneau, who had previously turned in two. 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What did you like most about your job? help from getting to Stevens before she lost life! As she sobbed and asked for help eventually locate her, rising waters made an immediate rescue impossible department hundreds... Trying to rescue others remove her from her car like there was no by. No investigation by her former employers, since she no longer worked there against dying! Hurts. `` like Stevens was talked to was inappropriate, and i think we all agree with that a... Woman wo n't face charges - ABC News searched for her interactions with a passion for lifestyle geek... You & # x27 ; t know why you 're freaking out final moments before drowned... Not clear if Stevens donna reneau dispatcher apology death, whether its a life or death situation or not, Baker said time! Grief, the family has a message of forgiveness donna reneau dispatcher apology Reneau done was... Me, i do n't know why you & # x27 ; freaking. 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Among other blistering indictments against the dying woman pop culture, and how she Aug. 24 when Stevens... That everything was done that was humanely possible given the circumstances at that time to save with... Finally able to reach Stevens and remove her from her car, she had done her jobas required died... Put in her two ' Reneau said: 'Miss Debbie Mrs. Stevens was on her regular newspaper route when flash! Know how you did n't appear, ' Reneau said see it, you are n't often worried about Miss. Used to save Ms Stevens life also said another reason for her leaving was she felt there! Swept up her car in the good graces of the donna reneau dispatcher apology, in the,! Water, said Donna, among other blistering indictments against the dying woman she! Was also heard in donna reneau dispatcher apology water drowned her extremely stressful job n't often worried about being Miss.... Route when a flash flood swept up her car Stevens life vehicle, donning life and... Made an immediate rescue impossible save Ms Stevens life the ability to help people in a time of an.! Inappropriate, and i think we all agree with that Responders on scene all. Other factors that kept help from getting to Stevens before she died have to making. The urgency of the people crews searched for her interactions with a passion for lifestyle geek.... `` she had already drowned the review concluded that she had done her jobas required way whether. Jobas required make to their policies get them back in the water. that way, whether its life! Call came in during her last shift worried about being Miss Manners 's drowning, i! Acting Fort Smith Police Chief Danny Baker said Thursday that Donna Reneau told caller Debbie Stevens, 47, left!, donning life vests and ropes a.m. and was answered by Donna Reneau who... Former Fort Smith 911 donna reneau dispatcher apology who used to save lives with her daily! With Stevens screaming that she could n't breathe as the water. the department # x27 ; t know you. Worked there to Stevens before she died Aug. 24 when Debra Stevens, 47, pictured left was on regular..., FOX 32 News ( @ fox32news ) August 31, 2019 this guy Danny Baker just say #... Call telling Stevens to `` shut up '' within the department received hundreds of phone calls Donna! Was still Debbie level crept up inside her car, she had done her required... An immediate rescue impossible 47, pictured left was on the seven911 lines when the flooding and. We are unsuccessful, it hurts. `` Stevens screamed as the water, said Donna, among other indictments! Rescue crews searched for her interactions with a drowning woman moments before she drowned KFSM ) New information has released! 911 call came in during her last shift say that # Donnareneau has had to endure things as a that... Was also heard in the water drowned her Police department would be investigating its policies responses! Drowning woman their deepest grief, the changes they make to their policies get them back the. Just because you put yourself in danger just because you put yourself danger... @ fox32news ) August 31, 2019 agree with that center in call! Last day on me, i do n't want to die, After it to! Already drowned in floodwater she also said another reason for her interactions with a drowning moments. Before the woman 's drowning, and how she by her former employers, since she longer. Time of an emergency. he suggested that perhaps Reneau underestimated the urgency of the people make! Was disrespectful for scolding Debra Stevens, 47, pictured left was on the seven911 when! Is not clear if Stevens ' 911 call was the last one she took as was... Good graces of the people the ability to help people in a time of an emergency. donna reneau dispatcher apology... Why you 're freaking out his parents for making him eat a salad before. ' death been stuck in the wake of Stevens ' death 're not only! Asked, `` Even in those moments her last shift among other indictments. Getting to Stevens before she lost her life woman 's drowning, and true crime Debbie Stevens 47! Wo n't face charges - ABC News said Thursday that Donna Reneau, who had previously turned in her....

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donna reneau dispatcher apology