If you do not submit the required documents within this timeframe, your application will expire and you will have tosubmit a new initial or renewal application. For a complete list of problems you can report using NYC311, please visit our. Robert Cornegy The process to get a replacement card and refund for a Fair Fares NYC MetroCard varies based on what happened to your card. Metropolitan Transit Authority (MTA) Express Buses. To learn aboutFair Fares MetroCard replacements and refunds, including help with expired cards,visit the Fair Fares NYC Card Replacement or Refundpage instead. If you are a New York City resident, youmay be eligible for Fair Fares NYC if you: ** If choosing the Access-A-Ride discount, you may still be eligible for the Fair Fares NYC discount even if you receive a discount (or free rides) on subways and buses from the MTA. Kalman Yeger, New York State Nurses Association (NYSNA), Association of Community Employment- Programs for the Homeless (ACE), Greater New York Labor-Religion Coalition, NYC Environmental Justice Alliance (NYC-EJA), NorthWest Bronx Community and Clergy Coalition, Restaurant Opportunities Center of New York, The Street Vendor Project (Urban Justice Center), Womens Center for Education & Career Advancement, Scott Stringer, New York City Comptroller, Darcel D. Clark - Bronx District Attorney, Eric Gonzalez, Brooklyn District Attorney, Cyrus R. Vance, Jr., Manhattan District Attorney, 2022 Community Service Society. Participants in this survey will not receive further communication from the City with regards to this survey. A refund may be available for a Fair Fares NYC MetroCard that is lost in an MTA vending machine regardless of the payment method used. Already an experienced rider? Read more. Most languages are available through a staff person. You can use a smartphone or tablet to submit your required documents, if any. You should only return your expired card by mail orto a Fair Fares NYC location if there is money left on the card and you would like to request a refund. Create Your Ola accountAt this point in time in order to create your a Bill Perkins If you never received your Fair Fares NYC MetroCard, you can make a report online, by phone, or in person. Surge Pricing tool. You can report aFair Fares NYC MetroCard that is: It is very important that you make your reportas soon as you are aware of the situation. Beware! Posted by desertdriver You must make this request within 14 calendar days from the date on the notice you received. Visit the Fair Fares NYC website to log in or create your account and click on 'Update Access-A-Ride Information.'. The Fair Fares program is only available to residents of the five NYC Boroughs. If your card will expire in less than 30 days: If your card will expire in less than 7 days: Please note the following important information about expired Fair Fares NYC MetroCards: If you have an active Fair Fares case, you can get assistance with a Fair Fares card that is expiring or has expired. which is the current surge multiplier at the time of this estimate, Learn about Uber, Lyft, and Other Rideshares, Uber Airport Pickup/Drop-off Policies (plus other rideshares). https://access.nyc.gov/programs/fair-fares/. Speakers at the press conference included Councilmember Crystal Hudson, State Senator Jabari Brisport, State Assembly Member Jo Ann Simon, Department of Transportation Commissioner Ydanis Rodriguez, Department of Social Services First Deputy Commissioner Jill Berry, Downtown Brooklyn Partnership President Regina Myer, Mayor's Public Engagement Unit Executive Director Adrienne Lever, and CUNY Career Launch Intern Synthia Jahan. Alicka Ampry-Samuel It's located at: 3 Stone Street New York, NY 10004 Or apply in person at a MetroCard Bus or Van. Covenant House 2023 All Rights Reserved, We will use your feedback to improve NYC311. LatinoJustice PRLDEF Love traveling the world? Fifth Avenue Committee Most languages are available through a staff person. Alan Maisel Click on the Report Fair Fares NYC MetroCard Lost or Stolen link and follow the instructions on the screen. You should only return your expired card to Fair Fares NYC if there is money left on the card and you would like to request a refund. {{ trip.distance.value / 1609.34 | number : 1 }} mi, {{ trip.distance.value / 1000 | number : 1 }} km. You will not be able to get a refund if you previously made two or more reports of lost or stolen MetroCards within the same calendar year. You cannot pick up a card in person during the 3-week mailing periodonce you request a replacement card. Senior Citizen Program. Your Fair Fares Metrocard can only be used . Common browsers are included in this page; mention of a specific browser does not imply endorsement or recommendation. For a Fairer Fare, Editorial, El Diario, December 29, 2016, Fair Fares Campaign named as one of six best ideas of 2016, Editorial, City & State, December 19, 2016, MTA fare hike proposals met with alarm in Brooklyn, By Vincent Barone, amNewYork, December 19, 2016, Reduced transit fare would help get low-wage workers moving, Stuart Appelbaum, New York Amsterdam News, December 15, 2016, Bronx Residents Say Another MTA Fare Hike Would Be Devastating: Do I Buy Groceries or Buy a MetroCard?, By Anita Abedian, Village Voice, December 14, 2016, MTA fare hike meeting in the Bronx includes calls for half-price MetroCards,By Vincent Barone, amny, December 13, 2016. StreetsPac You must add time or value on your Fair Fares NYC MetroCard to use it. YesNo Andy King Eligible New York City residents are enrolled in the Fair Fares NYC program for one year. You may be interested in applying for a reduced fare MetroCard You canbe issued a new card at the Fair Fares NYC location. Refunds are not available for the following lost or stolen Fair Fares NYC MetroCards: After you report your card as lost or stolen, you must then call NYCT Customer Service at 511 to request a refund for any unused portion of your card. Using the Fair Fares NYC MetroCard, eligible New York City residents receive a 50% discount on subway and eligible bus fares, as well as MTA Access-A-Ride paratransit trips. The MTA already offers half-price fares to seniors and people with disabilities. You will be asked to provide the station name where your card was lost in the machine. If you need to request a replacement card because your card is damaged or not working or require an immediate refund on an expired cardthat has money left on the card, send your card to: Fair Fares NYCPO Box 7099 New York, NY 10008-7099. Luckily, Uber makes it very easy to update your banking information through the driver app or at partners.uber.com.Instructions on Updating Banking Info on Uber Driver App1. Fair Fares NYC participants who are also Access-A-Ride customers must register their customer identification number with the Fair Fares NYC program to get 50% off their Access-A-Ride trips. Uber loves to constantly update their app and this week they announced a brand new redesign of their user interface. You can also get assistance with expired cards. If your application or renewal application is approved and you select the Access-a-Ride discount, you will be able to use the Fair Fares NYC discount on Access-a-Ride on trips booked starting 3 calendar days after the MTA verifies that you are an Access-a-Ride customer. Access-A-Ride customers do not use a Fair Fares NYC MetroCard; their discount is applied automatically to their Access-A-Ride trips once their Fair Fares and Access-A-Ride accounts are linked. Make the Road-NY Pay-per-Ride, weekly unlimited, and monthly unlimited options are all available. Mark Gjonaj Jumaane D. Williams You are still welcome to apply at nyc.gov/accessfairfares. If your discount is for Access-A-Ride trips, it will continue automatically when your renewal application is approved. through the MTA Data from the 2015 Unheard Third, our annual public opinion survey to elevate the concerns of low-income New Yorkers, reveals that the prohibitively high cost of subway and bus fares keeps many New Yorkersespecially low-income blacks and Latinosfrom getting medical care or even taking a job further from home. Your Fair Fares NYC ACCESS HRA account will display messages on the status of your request for the Access-A-Ride discount. Fair Fares NYC Flyer. If you are a New York City resident, youmay be eligible for Fair Fares NYC if you: ** If choosing the Access-A-Ride discount, you may still be eligible for the Fair Fares NYC discount even if you receive a discount (or free rides) on subways and buses from the MTA. Staff is available through the automated phone system during business hours, except on City holidays. If you need help completing your application or submitting your documents, you can call 311 or 212-NEW-YORK (212-639-9675). We value your privacy. these limits. Mark Levine VOCAL-NY You cannot purchase a 7-day unlimited pass. Location. Donovan Richards To see how demand-based pricing would change the estimates you see here, use the Fair Fares NYC applications are open to eligible New Yorkers at or below the Federal Poverty Level (FPL). Fares NYC. See a list of suggested documents. If the status doesnt change, refresh your page or try logging out of and back into your account. The City intends to use the data collected from this survey to generally add and improve City services. To change the text size on NYC.gov you can use your web browser's settings. People are talking about RideGuru! The status of the uploaded document is updated in real time. Lenox Hill Neighborhood House If your renewal application is approved, you will receive your new Fair Fares NYC MetroCard in the mail before your current card expires. On Monday, Mayor Eric Adams and Council Speaker Adrienne Adams announced that the Fair Fares program, which offers half-priced MetroCards to residents living under the federal poverty line,. You may be asked to provide documents to verify your identity, age, residency, and income. Post a message in Ask a Ride Guru, and see what the experts say. Diverse Group of Nonprofits Lining up Behind Fair Fares, MTA Says A Single Swipe Will Likely Jump To $3 In 2017. Currently, more than a quarter of a million New Yorkers receive the reduced-fare MetroCard benefit, saving New Yorkers more than $50 million by contributing an equal share to ridership for those low-income individuals in need. View > Zoom > Zoom In, In the View menu, select Text Size. Overview of Reduced-Fare MetroCards Get answers to frequently asked questions and examples of required documents. The card will not work after the expiration date. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. MTA MetroCard vending machines accept payment for Fair Fares NYC MetroCards by: The expiration date of your Fair Fares NYC MetroCard is printed on the back of your card. The bus fare box or subway turnstile will use the unlimited ride period first. Project Hospitality Issue a credit back to your credit or EBT card if you paid with a credit or EBT card. You can use a smartphone or tablet to submit your required documents, if any. Most languages are available through a staff person. A replacement card will be mailed to you 2 to 3 weeks after you report the card as lost in the machine. You may be interested in applying for a reduced fare MetroCard Magazine, October 17, 2017, Report: NYPD Targets Communities of Color for Jumping Turnstiles, By Joshua Scott Albert, mass appeal, October 17, 2017, Group says report shows racial disparity in NYPD fare evasion arrests, By Jose Martinez, NY1 News, October 16, 2017, Brooklyn turnstile jumping arrests target poor African-Americans: Report, By Vincent Barone, amNewYork, October 16, 2017, Bill de Blasios Police Reform Agenda has Achieved Much and Disappointed Many, By Jarrett Murphy, City Limits, October 16, 2017, Poor black Brooklyn residents targeted for fare evasion arrests: Report, By Kristin Toussaint, metro, October 16, 2017, Poor Black Communities Targeted for Turnstile-Jumping Arrests, Report Says, By Gwynne Hogan, dnainfo, October 16, 2017, Report: Poor Black Brooklynites Most Likely To Be Arrested For Turnstile Jumping, By Emma Whitford, gothamist, October 16, 2017, Helping the Poor Get Through the Turnstiles, By The Editorial Board, New York Times, August 3, 2017, No excuses, Mr. Mayor support Fair Fares, By Nick Powell, City & State, July 31, 2017, De Blasios Progressivism Doesnt Include Right to Public Transit, By Felipe De La Hoz, Gotham Gazette, July 17, 2017, Can Turnstile Jumping Be Prosecuted Kindly?, By Emma Whitford, Gothamist, July 17, 2017, Fare evasion is a crime of poverty, By Rory Lancman and David R. Jones, Daily News, June 16, 2017, When People Cant Afford Transit, New York City Pays for It One Way or Another, By David Meyer, Streetsblog, June 16, 2017, De Blasio MTA Appointee Slams NYPD Fare Evasion Arrests, By Madina Toure, Observer, June 7, 2017, NYPDs unfair fare-beating policing continues, despite calls for transparency, By Vincent Barone, amny.com, June 7, 2017, Quieren que el NYPD d datos sobre arrestos por evadir tarifas, By Camille Padilla Dalmau, El Diario, June 7, 2017, De Blasio Declines To Fund Half-Price MetroCards For New Yorkers Living In Poverty, By Emma Whitford, Gothamist, June 7, 2017, Help Poor New Yorkers Buy Transit Passes, By the Editiorial Board, New York Times, June 6, 2017, NYPD Wont Release Arrest Info on Turnstile Jumping, MTA Board Member Says, By Gwynne Hogan, dnainfo, May 22, 2017, Criminal Justice Advocates Call on de Blasio to Provide Discount Fares for Poor New Yorkers, By David Meyer, Streetsblog, May 17, 2017, Activistas insisten en los $200 millones para subsidiar la MetroCard, By Edwin Martinez, El Diario, May 18, 2017, Fair Fares movement urges half-price MetroCards for poor to ease turnstile-jumping crime, Dan Rivoli, Daily News, May 18, 2017, Pinsalo antes de saltar el torniquete en el Subway! Do not give your expired card to an MTA station agent if you have money left on the card. You should get a Fair Fares NYC MetroCard in the mail within three weeks if your application is approved. To find out more about how the City might use the data you share with ACCESS NYC, visit the Terms of Use for NYC.gov, and Privacy Policy for NYC.gov. NYC Environmental Justice Alliance (NYC-EJA) Hospitality Issue a credit or EBT card can report using NYC311, please our... Not imply endorsement or recommendation document is updated in real time survey to generally add and improve services! Visit fair fares nyc metrocard locations Fair Fares NYC ACCESS HRA account will display messages on the report Fair program!, select text size on NYC.gov you can not purchase a 7-day pass. Post a message in Ask a Ride Guru, and income replacement card still welcome to at. View > Zoom in, in the mail within three weeks if your is... A credit back to your credit or EBT card back into your account the Fares! 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