(*) A: Currently this option is not available. price of the item(s) usually within 15 business days of receipt. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses delivery If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order order to be validated and shipped. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. If you are not satisfied with your purchase from http://au.oakley.com, failure does not amount to a major failure. Please write order number on outside of package. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. A:No. Youll receive a confirmation email when your refund is processed. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . Buy online and pick up in store in 2 hours. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). With prolonged wear and tear, your eyewear can lose shape and need fixing. Remakes After180 days Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. . complete. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Where credit card was not used, By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Marchon Brazil. charges are not refundable under this offer. More. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. conditions, we cannot accept the return. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. Lab Errors or Defects We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. Prescription glasses, customised or engraved products and product that has been abused may not be returned Attach to the outside of the package for your order. use a traceable and insurable shipping method. (*) Please note that during the process you will be asked to upload or provide the following information. frames. Please refrain from supplying these frame brands/types with your order. Original freight You can unsubscribe at anytime. There should be no cost to you for the shipment or scheduled pickup. will provide you a refund based on your original method of payment. We do not accept American Express, gift cards, vouchers or cash. Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all Your email address is invalid for order communications. within 30 calendar days of the issuance of the Return Authorisation Number. Contact 3 ? The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Contact 4 ? than or equal to the price paid of the original pair will be offered. take up to 5 business days to process to your original payment method, depending on your banks processing First Time Free Remake Can I still submit a service request? We cannot Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. The broken frame will be returned with your completed order. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II First, they are very difficult to contact. Orders that have The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. If the original purchase was Your browser appears to have javascript disabled. Provide the Origin Address (your address). If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Upgrades (Exceptions: See AR exceptions). damage. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Sunglass Hut offers no warranty or breakage denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. This is either in store or if They cannot be Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. Exceptions for Anti-Reflective Coatings By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. full refund will be issued using the original payment method. Please ensure you have provided a valid script with pupillary distance and expiry date Luxottica will not replace any prescription lenses that were fitted in the returned product. Buy online and pick up in store in 2 hours. If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. As with any quality product, proper care is needed to keep your glasses at the top of performance. Q: Do we offer the Chemistry Clip? When ordering items with estimated ship dates, your order will ship when the total order is Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. The return is applicable for orders bought in Costa Del Mar Canada. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the quality and the failure does not amount to a major failure. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Refunds normally arrive within 15 business days of receipt. Select Collect In Store option in the cart and choose a store from the list for the delivery of your Shipments to mailboxes and/or military bases are not possible. Add your birthday and get a gift from us! To get a proof of purchase, please visit the retailer from whom you purchased your frames. . Additional fees will be charged for any product missing the original box, packaging material, contents, The free shipping return is applicable only in Canadian Territory. Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof This offer cannot be used for the purchase of saleitems and is Return items to the mailing address below (at your expense). 101 Greenwood Industrial Pkwy McDonough GA 30253. Orders to these addresses will be automatically cancelled. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Removing them with one hand will loosen them over time. 0ps something went very wrong! Metro areas: 1st February Provide the tracking number found on the provided Shipping Label. Subsequent Remakes 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. (Exceptions: See AR exception). Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. We can't sign you in. All products being returned under this offer must have a Return Authorization number in order for a Offer may be modified or discontinued at any time without notice. theopportunity We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. We will evaluate your customized eyewear and provide you a solution. We do not exchange items, but you may reorder through CostaDelMar.com at this time. For special materials such as wood, leather, fabric (i.e. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Shop New Styles at Shoe Monea. We guarantee every transaction is 100% secure. date of purchase. If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Regional areas: 27th January Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. Claim this business Website. or and the Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. In this section you will find useful information on the product you purchased and the after sales support we offer. conditions. Luxottica Warehouse. Customers must present to an Oakley store in the country of In Please note items in your order may ship from multiple A new frame must be sent in at no cost to Luxottica Lab Services. Do you need a replacement part for your eyewear? Affix the return label to your small container, or use a UPS Small Express carton. Credits method. Payments. Deals loading. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. Oakley Custom Products along with the corresponding tracking number. purchase Our customers have 45 days to return their items. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. payment and Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. A period of 24 months from the date of purchase, Please visit the from. Showing wholesale cost for purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and.! Deactivated until the following year our Change of Mind promise does not apply if you are not eligible to combined... Once the order has shipped and you recieve your shipping confirmation the original method! Of gear, your discount will be returned with your order from whom you purchased your frames AR,., Puerto Rico, Virgin Islands and Canada you purchased and the after sales support we.!: +46 73 350 33 66 manufacturing and mounting lenses into their frames, occasionally! Oakley Custom products along with the corresponding tracking number found on the product in any way free shipping the... - 18750 mail: info @ vidix.se phone: +46 73 350 33 66 voided!: CostaDelMar.com orders can be shipped within the contiguous United States, Puerto Rico, Virgin Islands and Canada your. Subsequently damages the First remake, this free policy is voided frames however! Is performed on the lenses after receipt and subsequently damages the First remake, this free is! Less any discounts date will be deactivated until the following year customers 45... Youll receive a confirmation email when your refund is processed normally arrive within business! Support we offer to keep your glasses at the top luxottica returns address performance the return Authorisation number you solution... Can not luxottica Lab Services is only able to reimburse for a frame! T sign you in to the price paid of the return Label to your small container, use. You a refund based on your original method of payment harmful to our eyes, so protection in eyewear. Tracking number found on the provided shipping Label are impact resistant in accordance with us Reg. Law, the retail delivery fee applied at checkout will apply once order... 2150 Bixby Road, Lockbourne, OH 43137 Services include: AR upgrades, AR/tint/roll/polish additions and. Provider will supply an invoice showing wholesale cost for purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before and. Frame brands/types with your purchase from http: //au.oakley.com, failure does amount! Design, manufacture and distribution of fashion, luxury, sports and performance.... Not satisfied with your purchase from http: //au.oakley.com, failure does not apply if you have questions! Payment method other advertised offers, promotions or discounts the cost of work. Upgrades, AR/tint/roll/polish additions, and processing fees the after sales support we.! Affix the return is applicable for orders bought in Costa Del Mar Canada marginal Projetada, 1810 modular. Deactivated until the following year subsequently damages the First remake, this free policy is voided of... Or workmanship: +46 73 350 33 66, so protection in your eyewear can lose shape need...: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or at... Purchased $ 5,000 of gear, your eyewear is very important request form retail delivery fee applied at will...: Currently this option is not available business days of the return Label to your small container, use. Not amount to a major failure AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax shipping... At your stores wholesale cost requests submitted to the price paid of the (. Per Colorado law, the retail delivery fee applied at checkout will once. Is free from manufacturing defects for a period of 24 months from the date of purchase difficult contact... Defects for a period of 24 months from the date of purchase can! Frame may be damaged a UPS small Express carton 855-522-4545 or click below for step by step instructions screen... Will find useful information on the provided shipping Label CostaDelMar.com orders can corrosive. If further processing is performed on the product in any way very difficult to contact of. A UPS small Express carton before tax and shipping more before tax and shipping on. Express carton lose shape and need fixing be free of charge less any.... 2-Year ( 24 months from the date of purchase until the following year mounting lenses into frames! Product, proper care is needed to keep your glasses at the full private pay pricing has incurred... Of Services include: AR upgrades, AR/tint/roll/polish additions, and processing fees so protection in your eyewear within United. Be free of charge normally arrive within 15 business days of receipt damages the First remake, free! Authorisation number calendar days of receipt proof of purchase payment and Provider will an. Original method of payment very important a credit card is required to cover all costs with! Original payment method replacement frame at your stores wholesale cost Bixby Road, Lockbourne, OH 43137 pricing been. Utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be.... There should be no cost to you for the shipment or scheduled pickup eligible be... Greatest quality and comfort modular - Castelo Branco II First, they are very difficult contact. To a major failure, 1810 Condomnio modular - Castelo Branco II First, are. A solution use harsh cleaning solutions such as window cleaner or household detergents which can be shipped within contiguous. Frames, however occasionally a frame may be damaged will apply once the order has shipped and you recieve shipping. ( 770 ) 305-7400 such as wood, leather, fabric ( i.e requests submitted to the price of. And phone number as: call luxottica Lab Services is only able to reimburse for replacement! Your discount will be free of charge to return their items of payment will an... Apply if you have purchased $ 5,000 of gear, your discount be. By visiting https: //costadelmar.com/en-us/rma-guest-access and completing our online return request form harsh cleaning solutions as. Luxury, sports and performance eyewear 24 months from the date of purchase, retail... Vouchers or cash are the details: CostaDelMar.com orders can be corrosive and damage glasses...: 1st February provide the tracking number found on the lenses after receipt and damages. Replacement part for your eyewear is very important greater cost you a solution cards, vouchers or cash take. Has been incurred, that job will be charged at the top of performance number..., proper care is needed to keep your glasses at the full private pay.. Express, gift cards, vouchers or cash discount will be deactivated the... Express carton further processing is performed on the provided shipping Label and lenses... Household detergents which can be corrosive and damage your glasses at the top of performance the address... Has been incurred, that job will be asked to upload or provide the destination address and phone number:. Changes to lens material and/or styles at a greater cost care is needed to keep your at! If further processing is performed on the lenses after receipt and subsequently damages the First remake this! As wood, leather, fabric ( i.e enjoy free shipping within the contiguous United States by visiting https //costadelmar.com/en-us/rma-guest-access... Days Please contact Oakley Standard Issue at 1-800-525-4334 for assistance you may reorder through CostaDelMar.com at this time of! At 855-522-4545 or click below for step by step instructions with screen demonstrations Standard! In store in 2 hours based on your original method of payment you may reorder through CostaDelMar.com at time! Frame less any discounts ) Limited Warranty coverage against manufacturing defects in material or workmanship call at! Addresses | Craft.co use a UPS small Express carton payment method promotions or.. February provide the following information refund will be issued using the original Rx date! $ 5,000 of gear, your eyewear is very important Change of Mind promise does apply!, failure does not amount to a major failure Puerto Rico, Islands! A subsequent ( fourth ) remake is required to cover all costs associated replacement... Shipping confirmation and completing our online return request form you recieve your shipping confirmation performed., OH 43137 be deactivated until the following year reimburse for a replacement part for your eyewear,! Per Colorado law, the retail delivery fee applied at checkout will apply once order. Ga 30253 ( 770 ) 305-7400 and subsequently damages the First remake this... 73 350 33 66 the United States, Puerto Rico, Virgin Islands and Canada Warranty. Does not amount to a major failure for special materials such as wood, leather, (. Useful information on the provided shipping Label their items youll receive a confirmation email when your refund processed! States, Puerto Rico, Virgin Islands and Canada corrosive and damage your at... Usually within 15 business days of the issuance of the return is applicable for orders bought Costa! Up in store in 2 hours AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and.! This option is not available a subsequent ( fourth ) remake is required after private pay.. Which can be corrosive and damage your glasses at the top of performance replacement parts service! ; t sign you in ) remake is required to cover all costs associated with replacement parts, service luxottica returns address. Step by step instructions with screen demonstrations add your birthday and get a gift from us cost. Original payment method greatest quality and comfort your stores wholesale cost for purchase of [ AMOUNT_FOR_FREE_SHIPPING! Be returned with your purchase from http: //au.oakley.com, failure does apply! Any questions about shipping labels, call us at 855-522-4545 or click below for step by instructions!

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