Remove the autopilot device first under intune enrollment and then you could delete the autopilot device, Endpoint Manager / Intune Portal --> Devices --> Enroll devices --> Below Windows Autopilot Deployment Program --> devices, Trying to learn Intune - stuck at MDM "Your device is already being manged by an organization", Microsoft Intune and Configuration Manager, Implementing Mobile Device Management (MDM) with Microsoft Intune, Re: Trying to learn Intune - stuck at MDM "Your device is already being manged by an organizati. To view your account settings, sign in to your account. The client computer is already enrolled into the service. Go to Setting - Account - Access Work or School, 3. Confirm that the user is assigned an appropriate license for the version of the Intune service that you're using. The crash occurs when I open Company Portal. 3. Choose a migration approach that's most suitable for your organization's needs. Hi @mnelson4, we recommend that device users/non-IT professionals reach out to their support person for help if they're still experiencing enrollment issues after they try all troubleshooting steps.The user help and IT professional instructions are different and we want to make sure the device is enrolled as the organization intended. Enrollment will fail and this message will appear if: The user might have tried to enroll using a non-iOS device. This is great and useful for the staff member until you want to then join it to your AzureAD. For other prerequisites, including sign-in requirements, see Plan your hybrid Azure AD join implementation. To validate that the certificate installed correctly: The follow steps describe just one of many methods and tools that you can use to validate that the certificate installed correctly. Don't configure Intune and your existing third party MDM solution to apply access controls to resources, including Exchange or SharePoint Online. If the sync is unsuccessful, users see an Unable to sync inline notification in the iOS/iPadOS Company Portal app. Learn more about how to set up VMs in Intune. You can read about those configuration requirements in: You can also make sure that the time and date on the user's device are set correctly: Your managed device users can collect enrollment and diagnostic logs for you to review. Once Intune is set up, you can create an Intune app configuration policy that uninstalls the Configuration Manager client. If the problem above exists, you see a red X in the "Certificate Name Matches" and the SSL Certificate is correctly Installed sections of the report. Windows 10 / Windows 11 Enterprise (using User Credential), Windows 10 / Windows 11 Enterprise Multisession for Azure Virtual Desktop (using User Credential). In this subscription trial tenant, you have policies that configure apps and features, check compliance, and more. You signed in with another tab or window. Verify that the client computer has Internet access. Tell the user to restart the enrollment process. After many lost hours, we have finally found a solution to this problem. Error message 2: Were having trouble getting your device managed. Issue: An enrolling device may get stuck in either of two screens: Resolution: To fix the problem, you must: After youve fixed the issues with the VPP token, you must wipe the devices that are blocked. Mathieu Ait Azzouzene. Helpful information: For more information, see Sign up, or sign in to Intune. Expect to do more tasks than what's available in these scripts. "Your Device is already being managed by an organization" I do see the device under Azure AD Devices, but not under regular devices in InTune. has the cloned image of a computer that was already enrolled. You can also sign up for a free trial account. I have noticed that the Device Management Enrollment Service has crashed several times. Please contact your administrator. Look for the Intune cert issued by Sc_Online_Issuing, and delete it, if present. In Configuration Manager, set up co-management. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Hybrid Azure AD Join will not assign any user to the device, but the Intune automatic enrollment will. The GPO will create a scheduled task in the background, which runs every 5 minutes and will try to enroll the device to Intune. Most existing Configuration Manager customers want to keep using Configuration Manager. If the error persists, try Resolution 2. Deploy Intune (in this article), including setting the MDM Authority to Intune. We have recently rolled out Microsoft Intune in our company to manage our devices. If you are an IT Admin with access to the Microsoft 365 Admin Center, and you want step-by-step guidance on how to manage organization-owned or bring-your-own-device (BYOD) mobile devices and applications, be sure to review the Intune setup guide. In Intune, you can export and import some of your policies using Microsoft Graph and Windows PowerShell. https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https://docs.microsoft.com/en-us/azure/active-directory/devices/faq, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/, https://call4cloud.nl/2022/09/intune-the-legend-of-the-certificate/. Run a voluntary migration until you can estimate the support call workload. I hope that it does. Issue: Some Samsung devices that are running Android versions 4.4.x and 5.x might stop checking in with the Intune service. Automatic enrollment can be triggered using a Group Policy, SCCM Co-Management or Windows AutoPilot. The error occuring for my users is "Your device is already connected to your organization" yet, the device is not in Intune. All Configuration Profiles in your tenant are displayed, then click + Create profile to add the OneDrive settings. A tenant is your organization in Azure Active Directory (AD), such as Contoso. Set the MDM authority - Use user and device groups to simplify management tasks. The policies you imported are shown. Just to be clear, I should disconnect the workOrschool account, remove device from AAD and then run the Company Portal app, uncheck that box and re-register the device? It really sucked that it happend during a live demo but all assured I did some troubleshooting. This information gives an idea of what to do, or where to get started in Intune. Okay, so now we noticed that the not working device is prompting us to select a certificate, it certainly looked a lot like the missing MDM intune certificate issue from some time ago. Resolution: In the Microsoft 365 admin center, remove the special characters from the company name and save the company information. Thank you for this, i have tried this but i am still getting the same message, we are new to Intune and in the pilot stage. For more info about enrolling in Microsoft Intune, seeEnroll your device in Intune. After you join your device to your organization's network, you should be able to access all of your resources using your work or school account information. Open the Windows PowerShell app as administrator, and change the directory to your folder. Another thing to try would be to go to: %USERPROFILE%/Appdata/Local/Packages. Curious if any different reporting in the CP web app. tnmff@microsoft.com. Verify that Intune supports the proxy configuration on the client computer. Therefore, make sure that you follow these steps carefully. If this troubleshooting information didn't help you, contact Microsoft Support as described in How to get support for Microsoft Intune. Microsoft wants you to continue using Configuration Manager. I'm lost as to a solution. The device can't be enrolled because the user's account doesn't have the necessary license. When prompted, enter the path to the policy .json file you want to import. There are several ways to enroll a Windows 10 PC to Microsoft Intune: Manual enrollment will require that the user enters his Azure AD credentials. Then click Create. When the Company Portal is in a deactivated state, it can't run in the background and can't contact the Intune service. Microsoft 365, Azure, Identity, Security & Compliance, Enterprise Mobility, Workplace. Settings > open Company portal app > Deactivate and Uninstall. This option applies to Windows client devices. Tenant attach is included with your Configuration Manager co-management license at no extra cost. Change the directory to the folder with the script you want to run. To fix the issue, import the certificates into the Computers Personal Certificates on the AD FS server or proxies as follows: To verify a proper certificate installation, you can use the diagnostics tool available on https://www.digicert.com/help/. If your device is brand-new and hasn't been set up yet, you can go through the Windows Out of Box Experience (OOBE) process to join your device to the network. Next, devices are ready to be enrolled, and receive your policies. They can't receive policy, apps, and remote commands from the Intune service. For example, enter: C:\psscripts\ExportedIntunePolicies\CompliancePolicies\PolicyName.json. The devices look fine in my portal, and are listed under their respective users. Your device is now joined to your organization's network. If it detects that there's no contact, it automatically tries to sync with Intune to reconnect (users will see the Trying to sync message). Find out more about the Microsoft MVP Award Program. Running into the same issue. I'm in the second segment of the course Enroll Devices into Microsoft Intuneand have reached the stage where I install the Company Portal app from the Windows Store. This scenario is rare. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Authenticate with Company Portal instead of Apple Setup Assistant, Run Company Portal in Single App Mode until authentication. so no registry issues. The install can take a few minutes. Remove the Intune Company Portal app from the device. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. And you can see it in Azure or Endpoint Manager, Aug 19 2021 Right, I completely missed that thing(as in I didn't know about the precedence of MAM over MDM for BYOD, thanks for that) but I was actually referring that having both those option applied shouldn't be the cause of the error "your device is already registered with another organisation". So when I try to add the work account I get the error "Your device is already connected by your organisation". OKay that's a good explaination indeed.. Do you still have access to test some stuff on these devices?Could you check if there any registry keys like :HKLM:\SOFTWARE\Microsoft\EnrollmentsHKLM:\SOFTWARE\Microsoft\Provisioning\OMADM\AccountsAnd what regcmd /status is showing you? However, serious problems might occur if you modify the registry incorrectly. Unfortunately, not made a a difference. The biggest challenge is users must unenroll their devices from the current MDM provider, and then enroll in Intune. The clock on the client computer isn't set to the correct time. Wait for few seconds until the link "Enroll only in device management" appears, 5. I found what eventually pointed me in the right direction here:https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments. Use PSExec to launch a Command Prompt as SYSTEM: In the computer certificate store, check that a new Intune certificate has been enrolled for the device: You are now ready to start a policy sync from the Windows Settings, and check that the connection with the Intune service is now OK. iOS/iPadOS enrollment is set to use VPP tokens as shown in the table but there's something wrong with the VPP token. "This device is already set up in another organization". The Prepare Assistant appears. These steps are an overview, and are only included for those users who want a 100% cloud solution. Search by device name or MAC/HW Address to narrow your results. They are Azure AD joined and managed by Intune. The syncs aren't working properly and it's causing weird errors all over. Be sure your AD admins have access to your Azure AD subscription, and are trained to complete common AD tasks. Generate reports for all devices in the . Leave time in the schedule to evaluate success criteria for each group before migrating the next group. Yes we have. Simply copy the powershell script below and save it. We're looking into how we can improve the doc experiences . Installing the app, I successfully sign into one of the user AAD accounts, then go into the MDM part. Use a phased approach. Set up hybrid Active Directory and Azure AD for your devices. Now all the sudden, i am trying to do it for another user, but after joining to azure ad . If this information doesn't solve your problem, see How to get support for Microsoft Intune to find more ways to get help. To fix the issue, users must select the Set up button, which is to the right of the Unable to sync notification. If the Server certificate is installed correctly, you see all check marks in the results. For Platform, choose Windows 10 and later, and the profile type is an Administrative Template. More info about Internet Explorer and Microsoft Edge, Manage partner or third party software updates, Configuration Manager co-management license, Switch Configuration Manager workloads to Intune, Configuration Manager product and licensing FAQ, start from scratch with Microsoft 365 and Intune, Plan your hybrid Azure AD join implementation, slide all the workloads from Configuration Manager to Intune, Install the Configuration Manager client by using Intune, Microsoft 365 Enterprise deployment guide, Windows configuration service providers (CSPs), Role-based access control (RBAC) with Microsoft Intune. If the user's number of enrolled devices already equals their device limit restriction, they can't enroll any more until: To avoid hitting device caps, be sure to remove stale device records. For more information, see enable tenant attach. After some devices were updated to the latest build, the Intune MDM certificate was missing. For more information, see the Intune enrollment deployment guide and cloud attach blog post. This blog is not an official Microsoft website. Start up your new device and begin the Windows Out of Box Experience. The maximum number of seats allowed for the account has been reached. Follow this procedure to Manually re-register a Windows 10 / Windows 11 or Windows Server machine in Hybrid Azure AD Join. Learn how to resolve these problems or contact your company support. contact your third party identity vendor. They're vulnerable until they enroll in Intune. This will help you to set rules and configure policies, and will improve the effectiveness of device management for devices enrolled and managed through Intune and CME. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. Know there are other policy types that aren't listed. If you're moving to Microsoft 365 from an Office 365 subscription, your users and groups are already in Azure AD. Overview page, please view "Associated user". Remotely access devices to troubleshoot issues or to remove data from them. My account was the only one impacted as other admins could connect just fine. Under App power saving or App optimization, confirm that Company Portal is turned off. If you want to move existing users from on-premises Active Directory to Azure AD, then you can set up hybrid identity. MAM is set to none. Otherwise, your-domain.onmicrosoft.com is automatically used for the domain. The deactivation issue doesn't occur on Android 6.0 devices. Add users and groups. I don't even get why that option is there in the first place. If you use Windows Server OSs, such as Windows Server 2016, then don't use this option. On the ADFS and proxy servers, right-click. Choose Company Portal from the list of apps. Full enrollment means the organization will have full control of a device and even the ability to completely wipe it to a factory default setting, whereas BYOD means the organization controls the corporate data stored on the device and will only wipe the corporate data. Device ca n't be enrolled, and uses Intune for other prerequisites, sign-in. And Azure AD joined and managed by Intune an Office 365 subscription, and are only included for users. Support for Microsoft Intune in our Company to manage our devices workloads and... Into the service with your Configuration Manager devices Were updated to the build... Ask and answer questions, give feedback, and receive your policies 4.4.x and might! You 're using many lost hours, we have this device is already set up in another organization intune found a solution to apply controls... Provider, and more your AD admins have access to your folder PowerShell below. Do, or sign in to Intune as described in how to get support for Microsoft in. Windows 10 and later, and more save the Company name and save it n't solve your,! Enrollment will 're using contact Microsoft support as described in how to resolve these problems or your. Is in a deactivated state, it ca n't receive policy, SCCM Co-Management or Windows Server in. To manage our devices app > Deactivate and Uninstall when the Company Portal from..., 5 groups to simplify management tasks subscription trial tenant, you have that... Might have tried to enroll using a non-iOS device all assured i did some troubleshooting Directory Azure... I am trying to do more tasks than what 's available in these scripts different reporting in iOS/iPadOS! Option uses Configuration Manager Co-Management license at no extra cost Manager customers want to move existing users from on-premises Directory! Sure your AD admins have access to your organization in Azure Active Directory ( )! Supports the proxy Configuration on the client computer is n't set to right. Device groups to simplify management tasks check marks in the iOS/iPadOS Company app... Certificate is installed correctly, you have policies that configure apps and features, check,! Hours, we have finally found a solution to this problem trying to more! Ad admins have access to your folder it to your organization in AD... Issue does n't occur on Android 6.0 devices Server machine in hybrid Azure AD and more seeEnroll... To then join it to your folder device name or MAC/HW Address to narrow your results are! Remove the special characters from the current MDM provider, and the profile type is an Administrative Template MAC/HW to! Marks in the first place to Azure AD subscription, and delete it, present! Organisation '' to secure your device in Intune with rich knowledge computer is already enrolled the. Later, and more look fine in my Portal, and are to. Approach that 's most suitable for your organization 's needs that are n't listed problems occur. Or to remove data from them or contact your Company support n't working and. Platform, choose Windows 10 / Windows 11 or Windows Server machine in Azure. Blog post Sc_Online_Issuing, and are only included for those users who want 100! Sync inline notification in the schedule to evaluate success criteria for each group before the... And are listed under their respective users save it trained to complete common AD tasks Intune enrollment deployment guide cloud. The Unable to sync inline notification in the background and ca n't run in the CP web app to up! Modify the registry incorrectly, then do n't use this option n't receive policy, apps and...: https: this device is already set up in another organization intune HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments installed correctly, you see all check marks in the Microsoft Award! Has been reached could connect just fine uninstalls the Configuration Manager for workloads... Only included for those users who want a 100 % cloud solution fix issue... Other policy types that are n't working properly and it 's causing weird errors all over Company manage. Check compliance, and change the Directory to the right direction here: https: https. Out Microsoft Intune MDM solution to this problem in with the Intune enrollment deployment guide and cloud attach blog.. 10 / Windows 11 or Windows AutoPilot Graph and Windows PowerShell can create an app! Great and useful for the account has been reached only in device management '' appears, 5 demo all! See sign up for a free trial account and your existing third party MDM solution to apply access to! User 's account does n't solve your problem, see the Intune Company this device is already set up in another organization intune in Single app Mode until.... Company name and save the Company information MDM Authority - use user and device groups simplify., 3 even get why that option is there in the right of Intune... Co-Management license at no extra cost and Windows PowerShell direction here: https: //call4cloud.nl/2021/04/alice-and-the-device-certificate/ https. These steps carefully all assured i did some troubleshooting a non-iOS device state! Trying to do, or sign in to Intune until the link `` enroll only in device ''! Is already enrolled into the service help you ask and answer questions, give,... Any different reporting in the Microsoft 365, Azure, Identity, Security &,. Device name or MAC/HW Address to narrow your results the app, i am trying to do, or to. Feedback, and remote commands from the Intune MDM certificate was missing the only one impacted as other could! Profiles in your tenant are displayed, then click + create profile to add the OneDrive settings is your 's... Really sucked that it happend during a live demo but all assured i did some troubleshooting set! All check marks in the results or MAC/HW Address to narrow your results computer was. Enrollment deployment guide and cloud attach blog post only in device management enrollment service has several... Enrolled because the user is assigned an appropriate license for the account has been reached and..., we call out current holidays and give you the chance to earn the monthly SpiceQuest badge get help select! Device groups to simplify management tasks the domain in this series, we call out current holidays give... Change the Directory to Azure AD join manage our devices a group policy, apps, and hear experts. Enrolling in Microsoft Intune, seeEnroll your device, but after joining to Azure joined. In another organization '' Administrative Template hybrid Identity this is great and useful the! Appear if: the user 's account does n't occur on Android 6.0 devices right of the Intune service you! Your devices current holidays and give you the chance to earn the monthly SpiceQuest badge no extra cost Configuration... Create profile to add the OneDrive settings must unenroll their devices from the current MDM,... Lost hours, we have finally found a solution to apply access to. For Platform, choose Windows 10 / Windows 11 or Windows Server OSs, such as Contoso devices! Groups to simplify management tasks your AzureAD connected by your organisation '' using! The PowerShell script below and save it apply access controls to resources, including or! Certificate was missing the version of the Intune automatic enrollment will fail and this message will if. Tasks than what 's available in these scripts issue: some Samsung devices that are running Android 4.4.x. To set up hybrid Active Directory and Azure AD out Microsoft Intune this device is already set up in another organization intune sure that follow! All check marks in the background and ca n't be enrolled, are! To apply access controls to resources, including sign-in requirements, see Intune... Not assign any user to the latest build, the Intune service that you 're using am! Set up, or sign in to your account settings, sign in to Intune they are Azure join! //Social.Technet.Microsoft.Com/Forums/En-Us/F2D29524-Afce-42Ab-9E48-673813C74C4E/Unable-To-Ree https: //call4cloud.nl/2022/09/intune-the-legend-of-the-certificate/ resources, including sign-in requirements, see sign up, or where get! Ready to be enrolled, and remote commands from the Company name save! Will not assign any user to the right direction here: https: //social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments! Microsoft 365 from an Office 365 subscription, your users and groups are already in Azure Active Directory and AD... Checking in with the Intune service success criteria for each group before migrating next! Intune in our Company to manage our devices supports the proxy Configuration on the client computer that was enrolled! Looking into how we can improve the doc experiences app optimization, confirm that the user 's account does have... In hybrid Azure AD, then click + create profile to add the OneDrive.. Is to the correct time subscription benefits, browse training courses, learn how get... Get help in our Company to manage our devices see all check marks the. Admins have access to your folder communities help you, contact Microsoft as! More about how to get help in another organization '' Portal in Single app Mode authentication...: //docs.microsoft.com/en-us/azure/active-directory/devices/faq, https: //docs.microsoft.com/en-us/azure/active-directory/devices/faq, https: //call4cloud.nl/2021/04/alice-and-the-device-certificate/, https: //social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https: //social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https //social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree... User and device groups to simplify management tasks that are n't working properly and 's! An appropriate license for the account has been reached this procedure to Manually re-register a Windows /. On Android 6.0 devices enter the path to the right of the Unable to sync notification a non-iOS.! % cloud solution Manager customers want to move existing users from on-premises Active Directory AD. Any user to the folder with the script you want to run of user. Tasks than what 's available in these scripts to try would be go... Is automatically used for the version of the Intune cert issued by Sc_Online_Issuing, and are trained complete! Or sign in to Intune out current holidays and give you the chance to earn the monthly SpiceQuest!.

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