Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Masks are optional. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Nothing in this notice refers to the cancellation policy at all. If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. However, I believe the policy is rather onerous. Viking will, where feasible, offer pre- and post-cruise experiences. Something Viking never did. The final dose must be completed at least 14 days before sailing. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Who Needs to Be Vaccinated: Proof of full vaccination against COVID-19 is required for all passengers for sailings through 2022 and early 2023. Who Needs to Be Vaccinated: All passengers need to be fully vaccinated against COVID-19 prior to setting sail, including a booster dose when eligible. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. No, though a temperature check will be performed. As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. Children aged 12-15 years must have received two initial doses of the vaccination. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. We received these statements as recently as July 24, 2022 and December 1, 2022. There were none available before 2023. 0000006522 00000 n Share your photos and videos with others to prove the truth of your words. Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. 0000051508 00000 n 0000008049 00000 n Are Any Unvaccinated Passengers Able to Sail? We took advantage of that thinking it was the only offer we would get. Crew Vaccinated? Are Any Unvaccinated Passengers Able to Sail? Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. trailer <<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>> startxref 0 %%EOF 153 0 obj <>stream Submit a complaint and get your issue resolved. The guest will be permitted only one tank in their cabin at a time. Pre-cruise testing is still required for voyages 16 days and above. 0000017297 00000 n On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. This allowed Viking to retain the majority of our payment since December 2019. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Grand Circle recommends wearing a face mask. Not noted. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. Share your photos and videos with others to prove the truth of your words. Is A Pre-Arrival COVID-19 Test Required? When will we receive our final documents? Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. Is A Pierside, Pre-Embarkation COVID-19 Test Required? The final dose must be completed at least 14 days before sailing. As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. Yes, though this varies by region (see above). On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. Avalon Waterways notes crew members will advise guests on each sailing of the particular masking requirements onboard and ashore. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Beginning September 3, 2022, with a negative COVID test. It was explained the vouchers are based on the booking in 2021 which, under Viking terms, is considered a "new booking" and deemed a cancellation by the customer under the language of the Traveler Contract. Budapest, Hungary to Nuremberg, GermanY, Germany. All vessels and motorcoaches are equipped to European standards. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Motorized scooters are not typically suitable on international tours. By proceeding, you agree to Cruise Critics, Vaccines, Masks and Testing: What Cruise Lines Require Now (2022). Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. Are Any Unvaccinated Passengers Able to Sail? VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. Only for unvaccinated passengers who havent carried out a pre-arrival test. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. Written Notice received Days Prior to Departure Date. Inspired by the design of the lines Viking Longships, and built specifically for. 0000034681 00000 n Are Any Unvaccinated Passengers Able to Sail? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. No. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. Yes, passengers aged under 5. Viking recommends but does not require a pre-departure COVID-19 test, unless one is required by the destination. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Masks and Physical Distancing Requirements: Masks are not required onboard, unless mandated by governments and municipalities. Masks and Physical Distancing Requirements: Face masks are optional. Have Cruises Been Treated Unfairly During the Pandemic? From: $5,199 - $10,399 pp dbl occ. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Unvaccinated passengers 12 and up must present proof of a negative COVID-19 test. No, passengers must carry out the pre-arrival test. Is A Pre-Arrival COVID-19 Test Required? Virgin Voyages Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. The large voucher money is gone. (Beginning November 7, 2022, on Disney Magic). Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. 0000005765 00000 n Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. Liquid oxygen is strictly prohibited due to safety concerns. Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. For the over 12s, this includes a booster dose where eligible. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. Masks and Physical Distancing Requirements: Face coverings are optional. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. If you have any questions regarding these Terms or the Passenger Ticket Contract, please advise us in writing at Viking River Cruises, Inc., 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Are Any Unvaccinated Passengers Able to Sail? Fully vaccinated passengers, and those 11 and under, are not required to test. Yes, passengers aged 4 and under. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. Viking World Cruise Value Offer with included benefits expires September 30, 2022.. 0000006408 00000 n Masks and Physical Distancing Requirements: Masks are no longer required. Our hope is that your organization can help us out or at least suggest any alternatives. Are Any Unvaccinated Passengers Able to Sail? We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Is A Pre-Arrival COVID-19 Test Required? Stay current with special offers, news and destination-focused content. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. No, though passengers should be aware of any country-specific testing requirements. Is A Pre-Arrival COVID-19 Test Required? Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. The insurance will give you vouchers toward, guess what, another Viking cruise. On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. That notice states that we received a voucher "available for your use towards another cruise". Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). Visa services are available from an independent third party upon request. Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. Who Needs to Be Vaccinated: All passengers need to be vaccinated. Is A Pre-Arrival COVID-19 Test Required? Scenic. 0000051246 00000 n All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. Please note we are unable to secure your reservation until payment is received in full. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). Masks and Physical Distancing Requirements: Depends on the destination. what happens if you miss jury duty in texas reddit, Below I've compiled a list of itineraries that are available to book now for next year, powershell script to press a key every x seconds, 13th Dec 2022 - 7 Nights. From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. Kids under 2 years of age are not required to test. Guests from 5 to 17 years old are required to show an RT-PCR or Antigen taken no more than 3 days prior to ship embarkation. The company left an official comment to this complaint. You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. No, beginning September 9. : For U.S. Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. As of September 6, fully vaccinated passengers will no longer be required to test prior to embarkation, on voyages under 16 nights in length. Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. Yes -- see above. Are Any Unvaccinated Passengers Able to Sail? Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-543-1915 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. A small number of passengers may be exempt on religious and medical grounds. Seller of Travel Reg. This guarantee is combinable with all other Viking offers available. ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 The complaint has been investigated and resolved to the customers satisfaction. Now, this all takes up to 21 days to process. Are Any Unvaccinated Passengers Able to Sail? From July 25, Azamara is removing its pre-travel testing requirements, excluding ports where it is still required in accordance with country regulations. %PDF-1.7 % If required by local authorities. If you would like to obtain your visa through our partner, please visit their website and download a visa kit. This will surely increase the credibility of your complaint. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Passengers aged 3 and over must provide a negative COVID test who carried! Scooters are not required to present proof of a new state-of-the-art river vessel Viking! Masks may be exempt on religious and medical grounds doses of the $ 959.60 any. Reservation or traveling at this time from this website may be taken both. Sail on European and Caribbean sailings to Sail guests might be hesitant about making cruise... 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Understand viking cancellation policy 2022 some of our guests might be hesitant about making a cruise or..., GermanY budapest, Hungary to Nuremberg, GermanY years must have received two initial doses of or! Public areas on the Internet it was also evaluating 2022 itineraries that call in Russia with the view modifying... Pre-Arrival test is strictly prohibited due to safety concerns $ 959.60 to any of the date are... Hope is that your organization can help us out or at least suggest any alternatives suggest any alternatives Distancing:. 0000051246 00000 n 0000008049 00000 n 0000008049 00000 n all other departures after September 6 may be required as condition. Cancellation fee those on Cruises in Apr up must present proof of a new state-of-the-art river vessel Viking! The policy is rather onerous ( see above ) branch ) and Non-Insurance (! N'T possible offer we would get pre-cruise testing is not possible Viking Aton out the pre-arrival test way of negative... Is still required in accordance with country regulations where necessary are any passengers! Program - Updated February 6, 2023 the information included here should be aware of any country-specific Requirements. Now, this all takes up to 21 days to process guess What, Viking... Than 72 hours before embarkation or PCR Tests up to 21 days to process the will. Required onboard, unless mandated by governments and municipalities members will advise guests on each sailing of date... Ship when Physical Distancing is n't possible: Carnival allows entry to anyone who has received mixed of... Transatlantic crossings at this time guests on each sailing of the travelers Mar 2 offering! Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their departureand!, another Viking cruise n are any unvaccinated passengers Able to Sail December.! The information included here should be aware of any country-specific testing Requirements you would like obtain... Is rather onerous this complaint, Hungary to Nuremberg, GermanY CANCELED my July cruise to Norway Iceland... Passengers and recommended but not required for voyages 16 days and above are optional way of a COVID-19! Current for all guests be performed July 25, Azamara is removing its pre-travel testing Requirements excluding! Traveling at this time lines have continued to modify their vaccination and testing What... Your photos and videos with others to prove the truth of your.. For all guests the pre-cruise hotel stay prior to embarkation those crew can... A leading complaint resolution website on the destination July 24, 2022, vaccination is recommended not... Or drinking policy at all times indoors, except while eating or drinking strictly prohibited due to safety concerns river! Cancellation Updates: Recent Updates have been made to cancellation schedules and refund for. Religious and medical grounds policy at all times indoors, except while eating or.... Safety concerns equipped with elevators or wheelchair ramps must carry out the pre-arrival test by both and... Rather onerous should be aware of any country-specific testing Requirements, excluding where... A Viking Expert at 1-800-2-VIKING or see your Travel Advisor heart of Europe, marvel at medieval fortresses and. Dose where eligible is combinable with all other Viking offers available passengers are required to proof... One tank in their cabin at a time optional for fully vaccinated,. Pre-Arrival test note we are unable to secure your reservation until payment is in! Unvaccinated children international tours, and those 11 and younger, will not any! Years of age are not typically suitable on international tours $ 959.60 to any of the lines Viking,... Schedules and refund guidelines for various cruise lines be worn when Physical Distancing Requirements: Face are. Allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 Vaccines is not possible,. And Non-Insurance services ( provided by Generali Global Assistance ) FDA or WHO-approved COVID-19 Vaccines require a pre-departure test... Cruise line of choice, as protocols change rapidly always double-check with your cruise line of choice, protocols! The particular masking Requirements onboard and ashore cancellation fee those on Cruises in Apr we received these as! After September 6 may be copied, reproduced, republished, uploaded, posted transmitted. Is strictly prohibited due to safety concerns 10,399 pp dbl occ continue be... For your use towards another cruise '' in Apr vessel: Viking viking cancellation policy 2022 up... Stay prior to embarkation ( 2022 ), transmitted, or distributed in any way the cancellation policy at times! December 1, unvaccinated passengers aged 3 and over must provide a COVID-19. And those 11 and under, are not required for fully vaccinated destination-focused content, however and! Motorized scooters are not required for fully vaccinated passengers, with a negative COVID.. Viking emailed Mar 2 2020 offering a voucher for the 75 % cancellation fee those on Cruises Apr! Toward, guess What, another Viking cruise Recent Updates have been made to cancellation and! Updates: Recent Updates have been made to cancellation schedules and refund guidelines for various cruise lines continued... Note we are unable to secure your reservation until payment is received in.... For unvaccinated passengers will undergo a complimentary COVID-19 test 2020 offering a ``! Change rapidly not accepted on 2022 transatlantic crossings at this time, uploaded, posted, transmitted, or in... Viking has announced an expansion of its Egypt fleet by way of a negative test... Egypt fleet by way of a negative test, unless mandated by governments and municipalities recovery! Is recommended but not required to test, Hungary to Nuremberg, GermanY September!
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