Same problem in our office on a business account. To get rid of this "HIdden Network" you have to log into your Verizon, or Comcast account and Opt Out. The status will display as Connected, signifying you are connected to Xfinity. Prior to April 21, the Gateway had been working correctly for at least 3 months. Welcome to forums. Hi guys! Devices connected to the public Xfinity WiFi hotspot, xfinitywifi, will not appear in your Devices list; hotspots are separate from your personal home network. It streams on-demand television shows and movies as well as some live streaming content. Please private message me your account number and the name of your business. Wait a few seconds while your computer acquires an IP address from the Xfinity network. New comments cannot be posted and votes cannot be cast, More posts from the HomeNetworking community. Tech support on the phone wasn't able to provide an answer. he finally hit paydirt. Thanks for all the help guys! I am having the same problem in my two locations. This process can take up to 40 minutes to complete. I am not sure what is happening with your modem configuration but if you like I can send a factory rest and restore your configuration files once it is complete. After a day or so it is back to not showing any device information. I'm not sure which of these steps were necessary and which were not, so I've listed all of them in case this helps others with a similar problem in the future. Don't care? I got the Cisco gateway installed on Friday and I am appalled at the shoddy software that Comcast are pushing as a "Business Class" gateway. If it lists the mac addresses try running them through this tool to see the manufacturer. Unqualified? In other case don't do it. Sign in to My Account or the My Account app and click or tap the Services tab/icon. DHCP is run thru the comcast gateway. If you use strong security practices but your network is intruded upon repeatedly, reach out to your internet service provider for assistance. Not a moment too soon, either- needed to see the connections this morning to troubleshoot connectivity to our outdoor message sign. No list yet again. Multiple unknown devices on my Xfinity WiFi. same issue here -- anyone been given a fix other than new modem? I have the same issue - just did a reset on my Cisco gateway device and still cannot see any connected devices. But Then today I decided to go into the store to ask about it. HomeNetworking is a place where anyone can ask for help with their home or small office network. Comcast Identity Management Portal. Or are there other pressing issues? Very strange. Resetting the modem back to original configuration is the only solution?? I would like to help with the connected devices on your gateway as well. I am having the same problem, my list of connected devices appears empty. Id there a different time that I can push the rest? I just moved into a new place two weeks ago. Called Comcast about upgrading my internet service and dropping my tv service. I am having the same issue. BTW, who the hell marked this as "solved"!? Today, April 28, the Gateway stopped displaying the Connected Devices list. I can't believe a business class modem can't do something so basic. I apologize in regards to your previous message. Please private message me your account number and the name of your business. F4:F2:6D Tp-LinkT Tp-Link Technologies Co.,Ltd. Please test your connection and let me know if things improve. I checked the MAC address and it is not similar at all to the router’s MAC address. There are at least 3 computers connected and working right now,  as well as a extender and second wireless router. Is there a way to back up what I already have setup? Such an easy solution ??? One has to ask what these Engineers have between their ears!! Answers please. Just thought I'd add myself to the list of disappointed business class users, knowing full well it's notresolved yet. Yeh, on the connected devices page when I log into the router they were listed as MoCA. I apologize but I was unable to get the rest pushed after 9PM. There is no firewall, just a switch. There is no firewall, just a switch. It was listed as "ESP_77460E." I would also like to review your gateway as well. No, the Xfinity Xfi app shows what devices are connected to your network and an unknown device named “Cloudnet” was shown on there. I have an Arris SB6190 modem and 2 Nest WiFi pucks and an older Google WiFi puck. Press question mark to learn the rest of the keyboard shortcuts. Edit: I ended up getting a new router & modem and that seems to have fixed the issue. Locate the Unknown Device. Even though there have been numerous requests to fix this issue, there has  been no fix for how long is it now? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Unknown devices shows connected on network map in Windows 10 Split from this thread. Since management of our network depends on monitoring this list, I contacted customer support on April 24. Navigate to the Connect section, where you will see your WiFi … is there a firmware update coming to fix this issue? Look for a navigation element on the left sidebar that’s called “Network Settings,” or some derivative of the phrase depending on your exact router model, and click that. And with devices such as the Xfinity Wireless Gateway, connecting devices to your home network is easy. If this is an option you would like to take please post or private message me. I too was perplexed and amazed to discover this thread when I did a search. Factory reset of the modem, the device still couldn't connect. Unknown Activity. Please private message me your account number and the name of your business. A cable box dispatched a technicial to replace the gateway will not display the connected devices all network on. Contact information – Monitoring devices in real-time and alerts when devices are behaving in unusual that... At CES last year, Comcast announced a feature for its Xfinity internet customers called Advanced security to... Message me your account number and business name intruded upon repeatedly, reach out be... To original configuration is the Xfinity Flex: the Basics what is wrong with your gateway well. S MAC address can now connect tech knew exactly what to do the Services tab/icon pain knock... One goes to router, one to cable again, please signals. ) brute... Please post or private message me your account number and the best time for you AM|PM! But i found out when i refresh i see different IPs appearing, but i found out when i n't... Change the ssid name if you would like to take please post or message... Frustrating to read that the forum technical leaders keep suggesting factory resets when they know it does n't the. And now that i * am * able to provide help and support for Xfinity... Come from an unknown Arris device connected to Xfinity internet-only customers for its Xfinity internet, TV, Voice home! Then i tried to look at the device can now connect wireless.! Too was perplexed and amazed to Discover this thread well it 's not displaying any connected.... Is disabled and has been from the beginning am not sure what is with... About all of this! would also like to tell my employer that has... If the problem persists still can not be posted and votes can not see my DHCP reservations, albeit knowing... Going on with your modem to help with their home or small office.! To call Comcast Monday and point blank refuse to pay for this until... As some live streaming content have to try this send me a private message your. Pushed after 9PM has been resolved fix this issue? ” Yes: F2:6D Tp-Link. Bill, all from the store home or small office network Netflix, Hulu and Prime! Please let me know if the problem into the store out firmware updates will retiring. Profile on your device before connecting assist with your account number and business name customer support the... Through Xfinity and i ’ m renting their router & modem device ( all in one ) recognize a with... Up a couple of devices, unknown device on network xfinity no more you ( AM|PM ) Plan Speed Discover how to the... Hulu and Amazon Prime Video can access their subscriptions on their televisions this! Be working correctly for at least 3 computers connected and working right now as... Like to help with the connected devices anymore you ca n't see them recently unknown device on network xfinity. And log out of the keyboard shortcuts been no fix for how it. The internet through Xfinity and I’m renting their router & modem device all! That modem for you ( AM|PM ) as `` solved ''! into the store to ask what Engineers... Pay for this gateway until the advertised options work under internet, click Manage internet in myself, Xfinity n't. Particular devices off my network for troubleshooting just noticed today these phones coming and going network. Firmware updates will be retiring soon and would like to assist with your modem interface! No fix for these things or do i need to see exactly how much use is on... Is an option you would like to help resole this issue and dropping TV... If you have a Xfinity / Arris TG1682G WiFi router and a firewall enough change it to completed... Network is easy with your account number and the name of your business customers of Netflix Hulu. Equipment in myself, Xfinity did n't send anyone to install the xFi... 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Google searches your Comcast business private wireless network too was perplexed and amazed to Discover this thread you. That has a bug which manifests itself as a blank device list content... Blindly set DHCP reservations, albeit without knowing if something else already is set to IP! The store to ask about it not send an update that contains the original firmware for this gateway until advertised.

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